Question 1

Are you a factory or a trading company?

Accepted Answer

We are absolutely a factory. It is very close to the airport, only 9 minutes by car from Yangzhou airport.

Question 2

Can I order panels to my exact dimensions?

Accepted Answer

Yes, so panels are ready to be mounted to the exact dimensions required.

Question 3

I need to fix some track to an insulated panel, what should I do?

Accepted Answer

We have two solutions: you supply drawings of your panel showing the type of insert, its dimensions and position. We then manufacture the panel to these drawings. Alternatively, you indicate the position of your track and we will attach it to the panel for you; either recessed or semi-recessed.

Question 4

How are your panels packed?

Accepted Answer

There's protective film on both sides of each panel. Panels then into pallet. These packs are covered with polythene to protect the panels during transport. Each pack is placed on wooden supports to facilitate unloading either using straps or with a fork-lift.

Question 5

What advise can you give on handling panels?

Accepted Answer

Our panels are transported flat on platform trailers. We do not advise the use of fork-lifts for unloading long panels due to the risk of bowing which can lead to cracking of the gelcoat. We recommend the use of a suction lift taking care when unloading thin panels.

Question 6

How should I stock my panels?

Accepted Answer

Ideally, you should stock panels as we do in the factory. Flat on wooden supports which are lined up one under the other to prevent distortion of the panel. The edges of composite panels should be protected from the elements before use and stocking panels outside is not advisable. The use of a tarpaulin to protect panels should only be considered a temporary measure as it can retain humidity and cause condensation to damage panels, especially if colour impregnated.

Question 7

What warranty do you provide on your panels?

Accepted Answer

Our statutory warranty is for 12 months. We can extend this warranty as an option. Our warranty covers manufacturing faults but does not cover problems relating to an incorrect mounting or errors of handling or stocking.

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