Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our MOQ starts as low as 20,000 units (e.g., supermarket carry bags), ideal for e-commerce trial orders, promotional items, and small-batch procurement.

Question 2

What are your production capabilities and certifications?

Accepted Answer

Our facility spans 2,500 square meters with 30-50 skilled workers, handling 5-8 medium/small orders daily. We hold 12 material optimization patents and international certifications (e.g., ROSE). Raw materials are sourced from Sino pec/ExxonMobil with COA certificates, and our food-grade PE bags comply with FDA standards.

Question 3

What customized packaging solutions do you offer?

Accepted Answer

We specialize in: Multi-material PE bags: LDPE/HDPE/LLDPE, with options for food-grade, ESD (anti-static), and printable designs. Cushioning packaging: Anti-shock bubble films/bags, including ESD versions for electronics. Industrial tapes: High-strength sealing tapes and custom-printed solutions. Free design optimization support (e.g., logo placement, thickness adjustments).

Question 4

Do you accept OEM/ODM orders? How fast can design modifications be processed?

Accepted Answer

Yes! We encourage clients to submit design drafts or samples. Our engineers provide feasibility feedback within 48 hours. With CEO-supervised production lines, we support urgent mid-process modifications (e.g., delivered a 50,000-unit promotional bag order for a US client within 48 hours).

Question 5

How do you ensure product quality? What if defects occur?

Accepted Answer

Three-tier quality assurance: Class 10,000 cleanroom with humidity-controlled raw material storage. Defect rate of 0.02% (far below China's national standard). 100% replacement policy-no returns needed; we reship immediately for verified defects.

Question 6

What is your standard production lead time? Can you expedite orders?

Accepted Answer

Standard lead time: 7-15 days (varies by complexity). Expedited service available in as little as 48 hours (subject to slot availability). In 2024, all 200+ orders were delivered on time, including a 30,000-unit ESD bubble bag order to Germany completed in 12 days.

Question 7

What are your payment terms and trial order policy for new clients?

Accepted Answer

Standard terms: 30% deposit + 70% balance before shipment. New clients can trial order20,000 units with the same quality standards. Defective products are replaced free of charge.

Question 8

How can I inspect your factory remotely or track production progress?

Accepted Answer

We provide: Live video factory tours (no on-site visit required). Photo/video updates at key production milestones. Bilingual engineers (Chinese/English) for end-to-end support.

Question 9

Do you offer design optimization and IP protection?

Accepted Answer

Yes! We provide free structural optimization to reduce costs and sign NDAagreements to protect clients'design copyrights.

Question 10

Can you handle seasonal demand fluctuations?

Accepted Answer

Our flexible production capacity prioritizes loyal clients during peak seasons. Example: Delivered 15 batches (500,000 units total) for a US client within 3 weeks during Thanksgiving peak demand.

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