Question 1

Are you a factory or a trading company?

Accepted Answer

We are a 23-year-experienced OEM factory located in Yuhang District, Hangzhou, specializing in custom plastic packaging.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ starts as low as 20,000 units, ideal for e-commerce trial orders, promotional items, and small-batch procurement.

Question 3

What are your production capabilities and certifications?

Accepted Answer

Our facility spans 2,500 square meters with 30-50 skilled workers. We hold 12 material optimization patents and international certifications like ROSE. Raw materials comply with FDA standards.

Question 4

What customized packaging solutions do you offer?

Accepted Answer

We offer multi-material PE bags (LDPE/HDPE/LLDPE), cushioning packaging like ESD bubble films, industrial tapes, and free design optimization support.

Question 5

Do you accept OEM/ODM orders and how fast can modifications be processed?

Accepted Answer

Yes! We accept design drafts or samples and provide feasibility feedback within 48 hours. We support urgent mid-process modifications.

Question 6

How do you ensure product quality and handle defects?

Accepted Answer

We use a Class 10,000 cleanroom with a defect rate of 0.02%. We have a 100% replacement policy with no returns needed for verified defects.

Question 7

What is your standard production lead time?

Accepted Answer

Standard lead time is 7-15 days. Expedited service is available in as little as 48 hours subject to slot availability.

Question 8

What are your logistics advantages?

Accepted Answer

We are a 60-minute drive from Ningbo and Shanghai ports. We offer FOB terms and secure competitive shipping rates with real-time updates.

Question 9

Are small orders more expensive?

Accepted Answer

No! Our patented processes reduce waste by 15%. First-time orders start at 20,000 units with no mold fees, and repeat orders have zero setup charges.

Question 10

What are your payment terms and trial order policy?

Accepted Answer

Standard terms are 30% deposit + 70% balance before shipment. New clients can trial order 20,000 units with the same quality standards.

Question 11

How can I inspect your factory remotely?

Accepted Answer

We provide live video factory tours, photo/video updates at key milestones, and bilingual engineers for end-to-end support.

Question 12

Do you offer design optimization and IP protection?

Accepted Answer

Yes! We provide free structural optimization and sign NDA agreements to protect clients' design copyrights.

Question 13

Can you handle seasonal demand fluctuations?

Accepted Answer

Yes, our flexible production capacity prioritizes loyal clients during peak seasons, such as delivering 500,000 units in 3 weeks.

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