Question 1

Are you a factory or a trading company?

Accepted Answer

We are a 23-year-experienced OEM factory located in Yuhang District, Hangzhou, specializing in custom plastic packaging.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ starts as low as 20,000 units, ideal for e-commerce trial orders, promotional items, and small-batch procurement.

Question 3

What customized packaging solutions do you offer?

Accepted Answer

We offer multi-material PE bags (LDPE/HDPE/LLDPE), cushioning packaging like ESD bubble films, industrial tapes, and free design optimization support.

Question 4

Do you accept OEM/ODM orders and how fast can modifications be processed?

Accepted Answer

Yes! We accept design drafts or samples with feasibility feedback within 48 hours and support urgent mid-process modifications.

Question 5

How do you ensure product quality and handle defects?

Accepted Answer

We use a Class 10,000 cleanroom with a 0.02% defect rate and offer a 100% replacement policy with immediate reshipment for verified defects.

Question 6

What is your standard production lead time and can you expedite orders?

Accepted Answer

Standard lead time is 7-15 days. Expedited service is available in as little as 48 hours subject to slot availability.

Question 7

Are small orders more expensive and how do you save costs?

Accepted Answer

No! Patented processes reduce waste by 15%. First-time orders start at 20,000 units with no mold fees, and repeat orders have zero setup charges.

Question 8

What are your payment terms and trial order policy?

Accepted Answer

Standard terms are 30% deposit + 70% balance before shipment. New clients can trial order 20,000 units with the same quality standards.

Question 9

How can I inspect your factory remotely or track production progress?

Accepted Answer

We provide live video factory tours, photo/video updates at key milestones, and bilingual engineer support.

Question 10

Do you offer design optimization and IP protection?

Accepted Answer

Yes! We provide free structural optimization and sign NDA agreements to protect clients' design copyrights.

Question 11

Can you handle seasonal demand fluctuations?

Accepted Answer

Yes, our flexible capacity prioritizes loyal clients during peaks, such as delivering 500,000 units for a US client in 3 weeks during Thanksgiving.

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