Question 1

What steel products do you supply?

Accepted Answer

We specialize in Steel Pipes, Hot Rolled Coils (HRC), Stainless Steel Pipes, Stainless Steel Plates, and Section Steel. Custom specifications are available upon request.

Question 2

What materials/grades are available?

Accepted Answer

Carbon Steel Pipe: ASTM A53, A106 Gr.B, API 5L Gr.B/X42-X70. Stainless Steel: 304/304L, 316/316L, 321, 310S, 2205. HRC: A36, SS400, S235JR, S355JR, Q235B, Q355B. Section Steel: A36, SS400, S355JR. Other grades can be sourced per customer requirements.

Question 3

Do you provide Mill Test Certificate (MTC)?

Accepted Answer

Yes. All products come with original Mill Test Certificates (EN 10204 3.1/3.2) from steel mills such as TPCO, Baosteel, Henggang, Hegang, and Tsingshan.

Question 4

Can you supply according to special standards?

Accepted Answer

Yes. We can supply products conforming to ASTM, API, EN, JIS, DIN, or GB standards based on customer requirements.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

Steel Pipe: 5-10 tons per size. HRC: 20-25 tons per thickness. Stainless Steel: 3-5 tons per item. Section Steel: 10-20 tons. Trial orders can be negotiated for new customers.

Question 6

What are your delivery terms?

Accepted Answer

We accept FOB, CIF, CFR, DAP, and EXW. The most common terms are FOB and CIF.

Question 7

What is your lead time?

Accepted Answer

Stock items: 7-10 days. Mill production: 30-45 days (depending on quantity and specification). Peak season may extend lead time slightly.

Question 8

Which ports do you ship from?

Accepted Answer

Main ports include Shanghai, Ningbo, Tianjin, and Qingdao. We can arrange shipment from other ports upon request.

Question 9

How do you pack the goods?

Accepted Answer

Steel Pipe: Bundled with steel straps, woven cloth wrapping, wooden case for precision pipes. HRC: Wrapped with anti-rust paper + plastic film + woven cloth + steel edge protection. Stainless Steel: Wooden case with PE film + anti-rust paper inside. Section Steel: Bundled with steel straps, wooden pallet optional. All packing meets international shipping standards.

Question 10

Can you provide third-party inspection?

Accepted Answer

Yes. We work with SGS, BV, Lloyd's, and other authorized inspection agencies. Costs can be negotiated.

Question 11

What payment methods do you accept?

Accepted Answer

T/T (Telegraphic Transfer): 30% deposit, 70% before shipment. L/C (Letter of Credit): Irrevocable L/C at sight. Western Union / PayPal: For sample orders or small amounts.

Question 12

Can I get a sample before ordering?

Accepted Answer

Yes. Small samples (A4 size) are free of charge; buyers only pay courier fee. Larger samples require negotiation.

Question 13

How do I place an order?

Accepted Answer

Send inquiry with specifications (material, size, quantity, standard). We provide quotation within 24 hours. Confirm order and sign Proforma Invoice (PI). Arrange deposit payment. Production starts (or stock arranged). Quality inspection and photos provided. Balance payment before shipment. Shipping documents sent by email.

Question 14

Do you offer OEM or custom branding?

Accepted Answer

Yes. We can print your logo, apply custom markings, and provide custom packing. OEM services are available for bulk orders.

Question 15

What if the goods arrive damaged?

Accepted Answer

Please inspect goods upon arrival. Report any damage within 7 days with photos/video evidence. We will negotiate a solution: replacement, refund, or credit for future orders.

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