Question 1

What products does your company supply?

Accepted Answer

We specialize in manufacturing ice machines and snow-making equipment, including flake ice machines, tube ice machines, cube ice machines, block ice machines, and indoor snow-making systems for commercial and industrial applications.

Question 2

Are you a manufacturer or a trading company?

Accepted Answer

We are a professional manufacturer with our own factory, offering R&D, production, and after-sales service.

Question 3

Where is your factory located?

Accepted Answer

Our factory is located in Guangdong, China, with convenient access to major export ports.

Question 4

Do you support OEM and ODM services?

Accepted Answer

Yes, we support both OEM and ODM customization, including branding, design, and technical solutions.

Question 5

What industries are your machines used in?

Accepted Answer

Our equipment is widely used in: Food processing & seafood preservation, Beverage & hospitality industry, Supermarkets & cold chain, Concrete cooling & industrial cooling, Snow parks, ski resorts, and theme parks.

Question 6

What is your production capacity?

Accepted Answer

We have strong manufacturing capabilities with an annual output of hundreds to thousands of units, depending on the product type.

Question 7

Do you provide customized solutions?

Accepted Answer

Yes, we provide customized solutions based on your project requirements, including capacity, voltage, environment, and application.

Question 8

Do you provide turnkey project services?

Accepted Answer

Yes, especially for snow-making projects and large ice plants, we offer turnkey solutions including design, equipment supply, installation, and technical support.

Question 9

What payment methods do you accept?

Accepted Answer

We usually accept: T/T (30% deposit + 70% balance) and L/C at sight.

Question 10

Do you provide installation and training?

Accepted Answer

Yes, we offer installation guidance, online support, and overseas engineer service if required.

Question 11

What is your warranty policy?

Accepted Answer

We provide a 12-month warranty for all machines and lifetime technical support.

Question 12

What information is needed for a quotation?

Accepted Answer

To provide the best solution, please share: Application (ice production or snow project), Required capacity, Installation location, Ambient temperature, and Power supply.

Question 13

Do you have experience in overseas projects?

Accepted Answer

Yes, our machines have been exported to many countries, and we have experience in international projects and long-term cooperation.

Question 14

How can I contact you quickly?

Accepted Answer

You can contact us via email, WhatsApp, or online inquiry. We can also provide videos, catalogs, and technical documents.

Product specifications

Specification

Product profile

Customization

After-sales Service

Warranty

Model NO.

Ice Making

Cooling Way

Automation

Unit Structure

Machine Size

Ice Shape

Application Fields

Certification

Condition

Product Name

Keywords

Model No.

Outer Shell

Evaporator

Daily Ice Output

Ice Thickness

Ice Storage Capacity

Cooling Method

Compressor Brand

Refrigerant

Power Supply

Power Consumption

Material

Control System

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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