Question 1

Can I customize the color, size, or logo of this display cabinet?

Accepted Answer

Yes, we provide full OEM & ODM support. We offer custom body colors (white, black, gold, blue, purple and more), non-standard size dimensions, brand logo printing, and voltage/frequency adjustments to match your local market and store style.

Question 2

What is the temperature range of this fruit and vegetable display cabinet?

Accepted Answer

The standard model operates at 2 to 8, which is the ideal temperature range for preserving most fresh fruits and vegetables. We also support custom temperature ranges for specific product storage needs.

Question 3

Can I adjust the shelves inside the cabinet?

Accepted Answer

Absolutely. The cabinet comes with 5 adjustable shelves as standard, which can be freely adjusted or added/removed to fit different sizes of fruits, vegetables, or other products.

Question 4

What material is the cabinet made of? Is it food-safe?

Accepted Answer

The interior and exterior are made of food-grade 304 stainless steel, which is rust-resistant, easy to clean, and fully compliant with international food hygiene standards. The doors use double-layer hollow tempered glass with an anti-fog coating for clear visibility.

Question 5

How about the cooling performance? Will there be temperature fluctuations?

Accepted Answer

It uses a high-efficiency compressor with a forced air cooling system, providing 360 uniform airflow inside the cabinet. Combined with the intelligent digital thermostat, it maintains a consistent temperature without cold spots, ensuring long-lasting freshness for your products.

Question 6

Does it have an automatic defrost function?

Accepted Answer

Yes, all our standard models are equipped with an automatic defrost system, which greatly reduces manual maintenance work and keeps the unit running efficiently 24/7.

Question 7

What is the MOQ for this product?

Accepted Answer

The standard MOQ is 1 unit for in-stock models. For custom OEM/ODM orders, the MOQ is 10 units, and we can also negotiate for special project orders.

Question 8

What is your lead time for orders?

Accepted Answer

For standard in-stock models, the lead time is 3-7 working days after payment. For custom orders, the lead time is 15-25 working days, depending on the customization content and order quantity.

Question 9

What payment terms do you support?

Accepted Answer

We support multiple payment terms, including T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, and other negotiable methods. The standard payment term is 30% deposit in advance, 70% balance before shipment.

Question 10

How about the packaging and shipping?

Accepted Answer

Each unit is packed with thick foam and a reinforced export wooden case to avoid damage during long-distance transportation. We support FOB/CIF/DDP shipping terms, and can ship to your designated port or address worldwide.

Question 11

What is the warranty period for this product?

Accepted Answer

We provide a 1-year full warranty for the whole unit, and a 3-year warranty for the compressor. During the warranty period, we provide free spare parts and technical support for any non-human damage issues.

Question 12

Do you provide after-sales technical support?

Accepted Answer

Yes, we have a professional after-sales team that provides 24/7 online technical support. We also provide operation manuals, installation guides, and video tutorials to help you solve any usage problems.

Question 13

If the unit has problems after receiving it, how will you handle it?

Accepted Answer

First, our technical team will provide online diagnosis and guidance to solve the problem. If the problem is confirmed to be a manufacturing defect, we will send free replacement parts or arrange for a replacement unit according to the situation, to ensure your business is not affected.

Question 14

How long has your company been in the commercial refrigeration industry?

Accepted Answer

We have 30 years of professional experience in commercial refrigeration manufacturing, with a 10,000 square meter factory, and our products have been exported to over 50 countries and regions, serving more than 20,000 global customers.

Question 15

What certifications do your products have?

Accepted Answer

Yes, we can provide all relevant product certificates, test reports, and other documents to support your import customs clearance and business operations.

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