Question 1

Can this machine store ice cream for long-time sale?

Accepted Answer

Absolutely, stable -18~-22 low temperature fully meets ice cream retail storage requirement.

Question 2

Where is this freezer suitable to place?

Accepted Answer

Convenience stores, community supermarkets, frozen food shops, seafood markets, ice cream retail stores, catering wholesale shops.

Question 3

Will you provide overseas on-site technical service for big orders?

Accepted Answer

For orders over 50 units, we can send professional engineers to your local country for installation training with agreed travel expenses.

Question 4

How to solve machine breakdown after receiving goods?

Accepted Answer

Our after-sales team provides 7 24 online video guidance; free replacement spare parts will be sent within warranty period.

Question 5

Can I buy spare parts after warranty expired?

Accepted Answer

We supply spare parts at factory cost price lifelong, fast international express delivery for replacement parts.

Question 6

Whats your warranty policy?

Accepted Answer

1 full year warranty for whole machine all spare parts, 3 years exclusive warranty for core compressor. Damage caused by improper manual operation is not covered.

Question 7

Which port is FOB price based on?

Accepted Answer

FOB Shunde Port or FOB Guangzhou Port, we can deliver goods to your designated forwarders warehouse.

Question 8

Can you arrange rush order for tight delivery schedule?

Accepted Answer

Rush production line is available with extra urgent cost, delivery time can be shortened 3-7 days based on factory schedule.

Question 9

What payment terms do you accept?

Accepted Answer

30% T/T deposit before production, 70% balance against BL copy; L/C is acceptable for large bulk orders.

Question 10

Can I mix different sizes in one container to get bulk preferential price?

Accepted Answer

Yes, mixing 1.5m/2.0m/2.5m models in one full container can enjoy bulk unit price discount.

Question 11

What is your minimum order quantity?

Accepted Answer

MOQ is 1 unit, we accept single sample order for market test.

Question 12

What standard accessories come with the machine?

Accepted Answer

Wire storage baskets, drain pipe, digital thermostat, door keys, complete English user manual and maintenance guide.

Question 13

Do you provide free wooden frame packaging?

Accepted Answer

Orders over 10pcs enjoy free export wooden frame; trial orders less than 10pcs need to pay extra packing fee.

Question 14

How do you pack the freezer for sea export?

Accepted Answer

Export standard fumigation-free wooden frame, shockproof foam for four corners, full waterproof film wrapping to prevent scratch and moisture damage during long sea transit.

Question 15

Can I print my own brand logo on the freezer?

Accepted Answer

OEM service fully supported, we can silk print logo on cabinet front panel for all order quantities.

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