Question 1

What kind of shipping methods are available?

Accepted Answer

If you order parts, we recommend DHL express for its lower cost. We also have agency discounts with FedEx to ensure hassle-free shipping. For orders of empty bottles, we suggest shipping by sea, and we have agents to assist with this as well.

Question 2

What are the payment methods?

Accepted Answer

We accept 100% prepayment via PayPal, Western Union, MoneyGram, bank transfer.

Question 3

Are you a factory or trading company?

Accepted Answer

We are a factory, which allows us to offer parts at a competitive price.

Question 4

If I want parts that are not on the website, do you have them?

Accepted Answer

You can send us a picture or the code of the part, and we will check our system. Providing the original code or a photo helps us to identify the part.

Question 5

How long will it take to get a reply to my inquiry?

Accepted Answer

You will receive a reply within 2 hours.

Question 6

How do I apply for a refund?

Accepted Answer

Once the PI is confirmed and the goods are ready, refunds are not available for canceled orders. However, if we are unable to provide the required products due to shortage or unavailability, a refund will be issued promptly.

Question 7

When can the goods be delivered?

Accepted Answer

Goods will be delivered within 3 days of receiving payment.

Question 8

What brands of CIJ printers do your parts support?

Accepted Answer

Our parts are compatible with a wide range of CIJ printer brands, including but not limited to: Domino, VJ, Markem, Imaje, Linx, Hitachi, Citronix, Leibinger, Matthews, Squid Ink, Kortho, Zanasi, Anser, EBS Ink-Jet Systeme, KGK, REA JET, Xaar. This list is not exhaustive; consult our customer support or your printer's user manual to confirm compatibility.

Question 9

Which specific parts do you offer for CIJ printers?

Accepted Answer

We offer a comprehensive range of parts for CIJ printers, including: Print heads, Ink filters, Ink pumps, Ink tubes, Nozzles, Keyboards and keypads, Power supplies, Circuit boards, Encoder wheels, Pressure regulators, And more!

Question 10

Are your parts genuine OEM (Original Equipment Manufacturer) or aftermarket?

Accepted Answer

We offer both genuine OEM parts and high-quality aftermarket parts. Our OEM parts are sourced directly from manufacturers, ensuring top compatibility and reliability. Our aftermarket parts undergo rigorous testing to meet or exceed OEM standards.

Question 11

How can I determine which part is compatible with my CIJ printer?

Accepted Answer

Refer to your printer's user manual or contact our customer support team for assistance in identifying the right part based on your printer's make, model, and specific needs.

Question 12

Can I purchase CIJ printer parts directly from your website?

Accepted Answer

Yes, you can browse our extensive catalog of CIJ printer parts on our website and place your order online. We ensure prompt delivery to your specified address.

Question 13

What is the warranty period for your CIJ printer parts?

Accepted Answer

The warranty period varies depending on the specific part and brand. Generally, our parts come with a standard warranty. Please check the specific part's details for exact warranty information.

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