Question 1

Are you a factory?

Accepted Answer

Yes, our factory has more than 30 years experience in producing motors & plastic parts and 7 years experience in manufacturing pool pumps.

Question 2

Can you OEM for us?

Accepted Answer

Yes, OEM is available. Package, label, power plug can be customized. We can also help you develop pool pumps of your own style and appearance since we have our own design team and mold developing department.

Question 3

What's your MOQ?

Accepted Answer

Either quantity is allowed, please contact our sales for more information.

Question 4

Do you have necessary certificates for our Country?

Accepted Answer

We have ETL, CETL, CE, ROHS, EMC, RCM certificates currently and we can also apply for certificates in your Country.

Question 5

Is your pump suitable for our Country?

Accepted Answer

Yes, our pump can be made to voltage of 100~120v or 200~250v covering both 50Hz and 60Hz with various choice of power plugs.

Question 6

How can you prove the quality of your pumps?

Accepted Answer

We release products testing videos in the fees frequently, please follow our shop and you will see many evaluation videos as well as customer reviews from our ditributors. We also provide with 1 year warranty, in warranty period, you only have show us the warranty pump on photo or video and we will do the warranty for you. If the pump defective rate is more than 2%, you can return the whole container to us all on our cost.

Question 7

What's the leading time if I place order?

Accepted Answer

Usually the leading time is 30-45 days. If the products you ordered is in stock,they might be shipped immediately. You'd better contact us to check if it is available in our warehouse.

Question 8

What is the payment term?

Accepted Answer

We accept T/T, western union, Paypal, credit card etc.

Question 9

What is the departure port of your products?

Accepted Answer

Our products are usually shipped from Port of Ningbo, but they can also be shipped from other port in China on your request.

Question 10

I'm an online seller, is your product package firm enough to protect the product?

Accepted Answer

Yes, we have passed drop test performed by Amazon.

Question 11

I don't have any experience in importing products from China, can you help?

Accepted Answer

Yes, our professional sales team will teach you how to trade with Jade, and we also have our own forwarder that is able to pull out the container for you and deliver the products to your warehouse directly, you only have to stay at office, it is just a piece of cake to do business with Jade, as easy as buying products locally.

Question 12

Is there any marketing support from you?

Accepted Answer

Yes, we will provide you with awesome pictures and videos of our products to help you sell more in your market.

Question 13

Apart from pools, what else can Jade pumps be used for?

Accepted Answer

All kind of water circulation&filtration, spa jets, waterfalls, fountains, fish tank and other water features.

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