Question 1

Are you a manufacturer or trading company?

Accepted Answer

We are a direct manufacturer with a specialization in bathroom cabinets and products. Located in Foshan City, Guangdong Province, China, an area renowned for quality furniture and cabinet manufacturing, we offer competitive pricing and maintain direct quality control over all our products as a factory-direct supplier.

Question 2

What certifications and quality standards do you meet?

Accepted Answer

Our products conform to international quality standards, including ISO certification. We provide CE marking for European markets and other certifications as needed per local regulations. Our factory adheres to strict quality management systems to ensure consistent product quality for global markets.

Question 3

Can you provide factory verification or third-party inspection services?

Accepted Answer

Yes, factory audits and third-party inspections are welcome. We collaborate with SGS, Bureau Veritas, and other international inspection entities. Additionally, we offer factory photos, videos, and virtual tours to assist international customers in verifying our capabilities.

Question 4

Can you manufacture products according to our designs and specifications?

Accepted Answer

Absolutely. We excel in OEM and ODM services. Please send your technical drawings, specifications, or samples for review. Our engineering team will assess feasibility and provide detailed feedback. Should modifications be necessary, we will collaborate with you to optimize the design for manufacturing while meeting your specifications.

Question 5

What is your sample policy for international customers?

Accepted Answer

We offer small material samples free of charge via express shipping. For complete product samples, we charge sampling fees based on complexity, fully refundable upon placing a production order. Sample production typically takes 7-15 days, with express shipping globally in 3-5 days.

Question 6

How do you ensure product quality matches the approved sample?

Accepted Answer

At Foshan Artisan Tai Metal Products Co., Ltd, we prioritize unmatched quality with stringent control processes. From pre-production samples to in-line inspections and pre-shipment checks, we ensure excellence at every step. Expect detailed production photos at critical milestones and final inspection images before shipment to secure your approval.

Question 7

What is your production capacity and lead time?

Accepted Answer

With a robust monthly production capacity, we cater to both small and large orders with remarkable efficiency. Our standard lead times are as follows: Sample production: 7-15 days Mass production: 20-35 days post deposit and final approval. During peak seasons or before major holidays, please expect lead times to be 35-45 days. Peak season (before major holidays): 35-45 days Our team ensures precise timing tailored to your specific order size and requirements for seamless scheduling.

Question 8

How do you handle packaging for international shipping?

Accepted Answer

Our packaging adheres to export-standard specifications, meticulously crafted for the rigor of long-distance ocean transport: Utilizing moisture-resistant wrapping and protective materials to safeguard your products. Employing reinforced cartons and wooden crates when deemed necessary. We ensure clear labeling with handling instructions in multiple languages, enhancing global accessibility. Detailed packing lists and photos are provided prior to shipment, offering you complete transparency.

Question 9

How do you handle warranty claims and after-sales support?

Accepted Answer

Our international customer service team is dedicated to addressing warranty claims with urgency and efficiency. We offer replacement parts, repair instructions, or compensation as appropriate. Reach out to us via email, phone, or video calls across various time zones for unwavering support.

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Water Blocking Plate

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