Question 1

When can I get a quotation?

Accepted Answer

We typically provide accurate quotations within 1 hours of receiving your inquiry. If you have an urgent request, please call us or indicate it in your email, and we will prioritize your inquiry to ensure a timely response.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

We support orders starting from just 1 piece to meet trial order needs. For bulk purchases, please contact our customer service directly to discuss and receive a dedicated competitive quote with more favorable terms.

Question 3

Can you produce according to my drawings?

Accepted Answer

Absolutely. We have a professional technical team capable of providing customized CAD designs and mold development to perfectly meet your personalized requirements.

Question 4

Which international standards and certifications do your products comply with?

Accepted Answer

Our production strictly adheres to DIN (German standards), AAMA (U.S. standards), AS/NZS (Australia/New Zealand standards), and China's GB national standards. Additionally, we can assist in obtaining relevant product certifications based on your project requirements.

Question 5

Can I get samples for testing?

Accepted Answer

Yes, samples are welcome! Our sample policy is as follows: Free Samples: Available for standard mounting products in small quantities, allowing you to inspect the quality risk-free. Custom Samples: For products with special design requirements, we support paid sampling to ensure the final product meets your expectations. Please provide your specific project details, and we will arrange samples for you promptly.

Question 6

What is the order process?

Accepted Answer

You provide your purchasing requirements and relevant project information. Our professional team delivers tailored designs and solutions. Once you confirm the product list and construction drawings, we will issue a formal quotation. After you confirm the quotation, we issue a proforma invoice. Production begins once payment is arranged.

Question 7

How are the products packaged?

Accepted Answer

Standard packaging includes shrink film and kraft paper to protect products during transit. We can also customize packaging according to your specific requirements for different shipping and storage needs.

Question 8

What are the payment terms?

Accepted Answer

We generally accept T/T (Telegraphic Transfer) with a 30% deposit, and the balance paid before shipment. We also accept L/C (Letter of Credit) payments to accommodate different cooperation needs.

Question 9

What delivery terms do you offer?

Accepted Answer

We offer a variety of delivery terms, including EXW, FOB, CFR, and CIF. You can choose the most convenient and cost-effective option based on your needs.

Question 10

What are the shipping costs and delivery time?

Accepted Answer

Shipping costs and delivery time depend on cargo volume, shipping method (sea/air/express), and the destination port/airport. If you provide detailed information, we can accurately calculate the costs and time, and offer tailored shipping recommendations.

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