Question 1

When can I get a quotation?

Accepted Answer

We typically provide accurate quotations within thours of receiving your inquiry. If you have an urgent request, please callus or indicate it in your email, and we will prioritize your inquiry to ensure a timely response.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

We support orders starting from just 1 piece to meet trial order needs. For bulk purchases, please contact our customerservice directly to discuss and receive a dedicated competitive quote with more favorable terms.

Question 3

Can you produce according to my drawings?

Accepted Answer

Absolutely. We have a professional technical team capable of providing customized CAD designs and mold development to perfectly meet your personalized requirements.

Question 4

Which international standards and certifications do your products comply with?

Accepted Answer

Our production strictly adheres to DIN (German standards), AAMA (u.S. standards), AS/NZS (Australia/New Zealand standards), and China's GB national standards. Additionally, we can assist in obtaining relevant product certifcations based on your project requirements.

Question 5

Can I get samples for testing?

Accepted Answer

Yes, samples are welcome! Our sample policy is as follows: Free Samples: Available for standard mounting products in small quantities, allowing you to inspect the quality risk-free.Custom Samples: For products with special design requirements, we support paid sampling to ensure the final productmeets your expectations.Please provide your specific project details, and we will arrange samples for you promptly.

Question 6

What is the production and delivery lead time?

Accepted Answer

For standard products, delivery can be completed within 7-10 days. For new custom products, the lead time will beconfirmed in advance with our engineers to ensure on-time delivery.

Question 7

What is the order process?

Accepted Answer

You provide your purchasing requirements and relevant project information. Dur professional team delivers tallored designs and solutions. Once you confirm the product list and construction drawings. we will issue a formal quotation. After you confirm the quotation, we issue a proforma invoice. Production begins once payment is arranged

Question 8

How are the products packaged?

Accepted Answer

Standard packaging includes shrink fim and kraft paper to protect products during transit. We can also customizepackaging according to your specific requirements for different shipping and storage needs.

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