Question 1

Can we order one sample first? Can the sample be customized in color and logo?

Accepted Answer

Yes, we can provide a sample, but we cannot customize the color or add a logo to the sample. You need to pay for the sample cost and shipping cost. The sample cost will be returned after you place the order and the order quantity reaches our minimum order quantity (different items have different minimum order quantities, please show me the model number you need).

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

We have many different items, so the minimum order quantity for different items is different. Please check the items you are interested in first. You can send the inquiry to me by email.

Question 3

Can we customize the goods? Can we change colors, put our logo on goods, and customize the carton?

Accepted Answer

Yes, we support customizing the goods. We can change colors as you need, put logos on goods, and customize the carton. However, your order quantity needs to reach our MOQ.

Question 4

Will you provide instruction manuals? Which language will be used, and can we use our own language?

Accepted Answer

Yes, we will provide English instructions. You can translate the instructions to the language you need.

Question 5

What are your payment terms?

Accepted Answer

We accept TT and LC at sight. TT is 30% as deposit, and the balance needs to be paid according to the actual situation.

Question 6

How long is your lead time?

Accepted Answer

Normal lead time is 35-40 working days. If there is a special situation, we will notice and discuss with you.

Question 7

Will you send some extra parts? Are you willing to provide free replacement parts if the item is defective?

Accepted Answer

Yes, we will provide free spare parts and load them together with the mass goods. If you still need spare parts for selling and it is due to the quantity problem of the item itself, we will provide free spare parts.

Question 8

If the goods cannot be repaired, how will you deal with it?

Accepted Answer

If the goods cannot be repaired due to quality problems, we can reduce this cost on the next order or provide a new one on the next order.

Question 9

Can you send more high-quality pictures of the product from different sides and files of its packages? Can you provide videos to show items directly?

Accepted Answer

Yes, we can provide high-quality pictures and use videos. We have colleagues to deal with this.

Question 10

How do you control the quantity? Can we arrange a third-party inspection during production or before loading?

Accepted Answer

We have our own inspector to inspect the goods. And we can accept arranging a third-party inspection during production or before loading.

Product profile

Customization

Application

Resistance Gear

Model NO.

Power

Transmission Mode

Resistance Mechanisms

Flywheel

Folded

Age

Condition

Computer

Crank Size

Carton Size

Clq

Transport Package

Specification

Trademark

Origin

HS Code

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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