Question 1

What is the product guarantee?

Accepted Answer

We guarantee that all products are brand new and in their original packaging unless explicitly marked as repackaged, damaged, refurbished, rebuilt, or dismantled.

Question 2

What documents are provided?

Accepted Answer

We can provide Proforma Invoice, Commercial Invoice, Packing List (available after packing), and Airway Bill (if applicable).

Question 3

How are customs declarations handled?

Accepted Answer

If additional documents are required (e.g., non-English versions or specific customs clearance documents), please inform us in advance. Additional charges may apply.

Question 4

Can orders be cancelled or modified?

Accepted Answer

Once an order is confirmed and payment is made, we cannot cancel the order or modify product models. Please verify all part numbers and requirements before placing an order.

Question 5

What is the inventory and lead time policy?

Accepted Answer

Items in stock can be reserved once the bank payment slip is received. For non-stock items, orders are placed immediately after receiving the deposit confirmation. Any changes to lead time will be communicated promptly.

Question 6

What if part numbers are updated?

Accepted Answer

Part numbers may be updated or revised by the official manufacturer. We guarantee that delivered products will match the specifications and functionality of the ordered items. If part numbers change, we will notify you immediately.

Question 7

How is packaging handled for small orders?

Accepted Answer

The standard minimum order quantity is one unit. If the ordered quantity does not meet the factory's minimum packaging unit, the original packaging may be opened, or alternative transparent packaging may be used. All part numbers will be clearly identifiable.

Question 8

What are the freight charge policies?

Accepted Answer

Shipping charges are based on fees collected by the official manufacturer, logistics partners, or warehouses. We support prepayment of freight, with costs settled on an actual basis.

Question 9

What are the delivery and inspection terms?

Accepted Answer

If the customer opts to pick up goods using their own agent, it is deemed that goods have been received and inspected as satisfactory. Any quality issues must be reported immediately with supporting photos or videos. Packaging cannot be resealed once opened.

Question 10

What are the warranty and payment terms?

Accepted Answer

Products are covered by the manufacturer's warranty (where applicable). Misuse, human-induced damage, or other non-quality issues are not covered. All import taxes and customs duties are the customer's responsibility unless otherwise agreed.

Question 11

How are pricing adjustments handled?

Accepted Answer

In the event of sudden price changes by the manufacturer, the final price will be based on the deposit payment date. No further notification will be provided.

Question 12

Are you liable for force majeure events?

Accepted Answer

We are not liable for delays or issues caused by force majeure events (e.g., natural disasters, changes in government policies). However, we will make every effort to coordinate and resolve any problems.

Question 13

What are the repair service terms?

Accepted Answer

We have repair facilities in China staffed by professional engineers. Repair-related expenses, including shipping fees, will be borne by the customer.

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