Question 1

What is the product guarantee?

Accepted Answer

We guarantee that all products are brand new and in their original packaging unless explicitly marked as repackaged, damaged, refurbished, rebuilt, or dismantled.

Question 2

What documents are provided?

Accepted Answer

We can provide standard documents including Proforma Invoice, Commercial Invoice, Packing List (available after packing), and Airway Bill (if applicable).

Question 3

How are customs declarations handled?

Accepted Answer

If additional documents are required, such as non-English versions or specific customs clearance documents, please inform us in advance as additional charges may apply.

Question 4

Can orders be cancelled or modified?

Accepted Answer

Once an order is confirmed and payment is made, we cannot cancel the order or modify product models. Please verify all part numbers and requirements before placing the order.

Question 5

What is the lead time for stock and non-stock items?

Accepted Answer

Items in stock can be reserved once the bank payment slip is received. For non-stock items, orders are placed immediately after receiving the deposit confirmation.

Question 6

What if part numbers are updated by the manufacturer?

Accepted Answer

Part numbers may be updated or revised by the official manufacturer. We guarantee that delivered products will match the specifications and functionality of the ordered items and will notify you immediately of any changes.

Question 7

How is packaging handled for small orders?

Accepted Answer

If the ordered quantity does not meet the factory's minimum packaging unit, the original packaging may be opened or alternative transparent packaging may be used. All part numbers will be clearly identifiable.

Question 8

What are the freight charge policies?

Accepted Answer

Shipping charges are based on fees collected by the official manufacturer, logistics partners, or warehouses. We support prepayment of freight with costs settled on an actual basis.

Question 9

What are the inspection and claim procedures upon delivery?

Accepted Answer

If the customer opts to pick up goods, it is deemed satisfactory. Any quality issues must be reported immediately with supporting photos or videos. Packaging cannot be resealed once opened.

Question 10

What are the warranty and payment terms?

Accepted Answer

Products are covered by the manufacturer's warranty where applicable. Misuse or human-induced damage is not covered. All import taxes and customs duties are the customer's responsibility unless agreed otherwise.

Question 11

How are pricing adjustments handled?

Accepted Answer

In the event of sudden price changes by the manufacturer, the final price will be based on the deposit payment date with no further notification provided.

Question 12

Are you liable for force majeure events?

Accepted Answer

We are not liable for delays or issues caused by force majeure events like natural disasters or policy changes, but we will make every effort to coordinate and resolve any problems.

Question 13

Are repair services available?

Accepted Answer

We have repair facilities in China staffed by professional engineers. Repair-related expenses, including shipping fees, will be borne by the customer.

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