Question 1

What is the warranty policy for these parts?

Accepted Answer

Products are covered by the manufacturer's warranty where applicable. Warranty periods and policies are determined by the official manufacturer. Misuse, human-induced damage, or other non-quality issues are not covered.

Question 2

Are the parts brand new and original?

Accepted Answer

We guarantee that all products are brand new and in their original packaging unless explicitly marked as repackaged, damaged, refurbished, rebuilt, or dismantled.

Question 3

What documents are provided with the order?

Accepted Answer

We provide standard documents including Proforma Invoice, Commercial Invoice, Packing List (available after packing), and Airway Bill (if applicable).

Question 4

Can I cancel or modify my order after payment?

Accepted Answer

Once an order is confirmed and payment is made, we cannot cancel the order or modify product models. Please verify all part numbers and requirements before placing your order.

Question 5

How are lead times determined for stock and non-stock items?

Accepted Answer

Items in stock can be reserved once the bank payment slip is received. For non-stock items, orders will be placed immediately after receiving the deposit confirmation. Any changes to lead time will be communicated promptly.

Question 6

What happens if part numbers are updated by the manufacturer?

Accepted Answer

Part numbers may be updated or revised by the official manufacturer. We guarantee that delivered products will match the specifications and functionality of the ordered items. If part numbers change, we will notify you immediately.

Question 7

What are the packaging standards for orders?

Accepted Answer

The standard minimum order quantity (MOQ) is one unit. If the ordered quantity does not meet the factory's minimum packaging unit, the original packaging may be opened, or alternative transparent packaging may be used. All part numbers will be clearly identifiable.

Question 8

How should I handle customs clearance requirements?

Accepted Answer

To ensure smooth customs clearance, please inform us in advance if your customs authority has specific requirements for HS codes. If additional documents are required, please inform us in advance as additional charges may apply.

Question 9

Who is responsible for freight and import taxes?

Accepted Answer

Shipping charges are based on fees collected by the official manufacturer, logistics partners, or warehouses. We support prepayment of freight, with costs settled on an actual basis. All import taxes, customs duties, and other expenses are the responsibility of the customer unless otherwise agreed upon.

Question 10

What is the procedure for delivery inspection and claims?

Accepted Answer

If the customer opts to pick up goods using their own agent, it is deemed received and inspected as satisfactory. For delivered items, inspect immediately upon delivery. Any quality issues or missing items must be reported immediately with supporting photos or videos for claims.

Question 11

How are pricing adjustments handled?

Accepted Answer

In the event of sudden price changes by the manufacturer, the final price will be based on the deposit payment date. No further notification will be provided.

Question 12

Are repair services available for these parts?

Accepted Answer

We have repair facilities in China, staffed by a team of professional engineers capable of servicing most brands of engines and parts. Repair-related expenses, including shipping fees, will be borne by the customer.

Question 13

What happens in case of force majeure events?

Accepted Answer

We are not liable for delays or issues caused by force majeure events (e.g., natural disasters, changes in government policies). However, we will make every effort to coordinate and resolve any problems.

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