Question 1

What is the product guarantee?

Accepted Answer

We guarantee that all products are brand new and in their original packaging unless explicitly marked as repackaged, damaged, refurbished, rebuilt, or dismantled.

Question 2

What documents are provided with the order?

Accepted Answer

We can provide standard documents including Proforma Invoice, Commercial Invoice, Packing List (available after packing), and Airway Bill (if applicable).

Question 3

How are customs declarations handled?

Accepted Answer

If additional documents are required, such as non-English versions or specific customs clearance documents, please inform us in advance. Additional charges may apply.

Question 4

Can orders be cancelled or modified after confirmation?

Accepted Answer

Once an order is confirmed and payment is made, we cannot cancel the order or modify product models. Please verify all part numbers and requirements before placing an order.

Question 5

What is the lead time for stock and non-stock items?

Accepted Answer

Items in stock can be reserved once the bank payment slip is received. For non-stock items, orders are placed immediately after receiving deposit confirmation. Any changes to lead time will be communicated promptly.

Question 6

What if part numbers are updated by the manufacturer?

Accepted Answer

Part numbers may be updated or revised by the official manufacturer. We guarantee that delivered products will match the specifications and functionality of the ordered items. If part numbers change, we will notify you immediately.

Question 7

How is packaging handled if the order quantity is low?

Accepted Answer

The standard minimum order quantity is one unit. If the quantity does not meet the factory's minimum packaging unit, the original packaging may be opened or alternative transparent packaging may be used. All part numbers will be clearly identifiable.

Question 8

What are the requirements for customs clearance?

Accepted Answer

To ensure smooth customs clearance, please inform us in advance if your customs authority has specific requirements for HS codes.

Question 9

How are freight charges calculated?

Accepted Answer

Shipping charges are based on fees collected by the official manufacturer, logistics partners, or warehouses. We support prepayment of freight, with costs settled on an actual basis.

Question 10

What is the policy for delivery inspection and claims?

Accepted Answer

If the customer opts to pick up goods using their own agent, it is deemed satisfactory. Any subsequent claims for missing or damaged items will not be accepted after delivery to another destination. Quality issues must be reported immediately with photos or videos.

Question 11

What are the warranty and payment terms?

Accepted Answer

Products are covered by the manufacturer's warranty where applicable. Misuse or human-induced damage is not covered. Payment amounts must include all banking fees, and import taxes are the customer's responsibility unless agreed otherwise.

Question 12

How are pricing adjustments handled?

Accepted Answer

In the event of sudden price changes by the manufacturer, the final price will be based on the deposit payment date. No further notification will be provided.

Question 13

Are you liable for force majeure events?

Accepted Answer

We are not liable for delays or issues caused by force majeure events like natural disasters or policy changes. However, we will make every effort to coordinate and resolve any problems.

Question 14

Are repair services available?

Accepted Answer

We have repair facilities in China staffed by professional engineers capable of servicing most brands of engines and parts. Repair-related expenses, including shipping fees, will be borne by the customer.

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