Question 1

How long can I expect to receive feedback after sending an inquiry?

Accepted Answer

Our dedicated team will ensure you receive a response within a swift 2-hour window during working days.

Question 2

Are you a direct manufacturer or a trading company?

Accepted Answer

We proudly stand as a direct manufacturer, coupled with our own dynamic international sales department. We independently produce and market all our offerings.

Question 3

What products can you provide?

Accepted Answer

Our expertise lies in producing a variety of products including Glassballs, Steel Balls, Plastic Balls; PE Gaskets, PE Double Film Gaskets; Springs; PE and PP Tubes; Rubber Rings, Rubber Plugs; and an extensive range of Plastic Sprays and related product sets.

Question 4

What are the primary applications of your products?

Accepted Answer

Our comprehensive product line finds versatile applications across daily necessities, cosmetics, medical, and numerous other industries.

Question 5

Can you produce customized products?

Accepted Answer

Absolutely, our specialty is crafting customized products precisely tailored to our customers' specifications, based on their drawings or samples.

Question 6

Do you carry standard parts as well?

Accepted Answer

Yes, alongside our bespoke offerings, we maintain an inventory of standard parts to promptly address emergency demands.

Question 7

What is your company's production capacity?

Accepted Answer

Our expansive capabilities include 300 cutting-edge polishing machines, 20 automatic polishing machines, and a daily output exceeding 20 million glassballs. Annually, we achieve a remarkable production capacity of 6 billion units. Additionally, our facilities boast 12 automatic drawing machines and 8 automatic punching machines.

Question 8

How many employees do you have, and what about your technical expertise?

Accepted Answer

We boast a skilled workforce of more than 50 dedicated employees, inclusive of 6 highly-experienced engineers and 10 proficient technicians.

Question 9

How do you ensure the quality of your products?

Accepted Answer

We implement rigorous inspections at every stage of production. For finished products, we carry out 100% inspections meeting both customer requirements and international standards. Our advanced and comprehensive quality testing equipment guarantees the delivery of precision-engineered products to our clients.

Question 10

What are the payment terms?

Accepted Answer

We will confirm the transaction method with you during the quoting process, whether it be FOB, CIF, etc. For mass production goods, a 30% deposit is required before the manufacturing process begins, with the remaining 70% balance due upon receipt of document copies. T/T is our most common payment method.

Question 11

What are the delivery options for receiving goods?

Accepted Answer

Taking full advantage of our strategic location, we typically arrange for shipping via sea because we're situated in Ningbo, just a stone's throw away from the bustling Ningbo Port. This proximity ensures a seamless and super convenient shipping process. Moreover, it's an efficient way to dispatch goods worldwide. For urgent requirements, we're equally close to both Ningbo Airport and the expansive Shanghai Airport, providing swift and flexible air freight options.

Question 12

Where are your products mainly exported to?

Accepted Answer

Our premium products find their way to various international markets, with main exports to vibrant regions like Mexico, Iran, Russia, Germany, India, Vietnam, and Turkey, among other dynamic countries.

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