Question 1

How long can I expect to receive feedback after sending an inquiry?

Accepted Answer

Experience our swift customer service; we are committed to replying within just 2 hours during working days.

Question 2

Are you a direct manufacturer or a trading company?

Accepted Answer

As a proud direct manufacturer, we take charge of every aspect of production. Our dedicated international sales department ensures we manage production and sales in-house.

Question 3

What products can you offer?

Accepted Answer

We specialize in a diverse range including Glassball, steel balls, plastic balls; PE gaskets, PE double films gaskets; Springs; PE and PP tubes; Rubber rings, Rubber plugs; Plastic spray, and more comprehensive product sets.

Question 4

What applications do your products relate to?

Accepted Answer

Our versatile products find their place across daily necessities, cosmetics, medical sectors, and various other industries.

Question 5

Can you create custom products?

Accepted Answer

Indeed, our expertise lies in crafting tailor-made products based on customer's drawings or samples.

Question 6

Do you offer some standard parts?

Accepted Answer

Absolutely. Besides custom products, we maintain stock of standard parts for prompt fulfillment of emergency orders.

Question 7

What is the production capacity of your company?

Accepted Answer

Our impressive infrastructure includes 300 advanced and 20 automatic polishing machines, yielding over 20 million glassballs daily. Annually, we produce 6 billion units. We also operate 12 automatic drawing and 8 automatic punching machines.

Question 8

How many employees does your company have? And what about the specialists?

Accepted Answer

Our robust team consists of over 50 dedicated employees, including 6 skilled engineers and 10 talented technicians.

Question 9

How do you ensure the quality of your products?

Accepted Answer

Our quality assurance begins with thorough inspections at every production phase. Final products undergo a rigorous 100% inspection, adhering to both customer's requirements and international standards. Equipped with cutting-edge testing facilities, we guarantee precision and excellence in every product delivered.

Question 10

What are the payment terms?

Accepted Answer

Upon quoting, we will confirm your preferred transaction terms, whether FOB, CIF, etc. For mass production orders, a 30% deposit is required prior to production, with the remaining 70% balance payable against document copies. T/T is the most widely accepted payment method.

Question 11

How to deliver the goods to us?

Accepted Answer

Typically, we ensure the seamless delivery of goods to you via sea routes. Given our strategic location in Ningbo, we are in close proximity to Ningbo Port, making it exceptionally convenient, swift, and efficient for shipping to various international destinations. However, should your needs be more pressing, rest assured that we also have easy access to Ningbo Airport and Shanghai Airport for expedited air freight solutions.

Question 12

Where are your products mainly exported to?

Accepted Answer

Our exquisite products proudly make their way to discerning markets across the globe, with key exports to Mexico, Iran, Russia, Germany, India, Vietnam, Turkey, and many other dynamic countries.

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