Question 1

How long can I get the feedbacks after we sent the inquiry?

Accepted Answer

We pride ourselves on prompt customer service, ensuring that you receive a response within just 2 hours on a working day.

Question 2

Are you a direct manufacturer or trading company?

Accepted Answer

We are proud to be a direct manufacturer and operate an international sales department. This means we produce and sell our products ourselves, ensuring quality and consistency throughout.

Question 3

What products can you offer?

Accepted Answer

Our expertise spans a variety of products including Glassballs, steel balls, plastic balls, PE gaskets, PE double film gaskets, Springs, PE tubes, PP tubes, Rubber rings, Rubber plugs, Plastic spray, and comprehensive product sets tailored to your needs.

Question 4

What applications do your products relate to?

Accepted Answer

Our versatile range of products is extensively utilized in daily necessities, cosmetics, medical, and various other industries, providing solutions that cater to diverse applications.

Question 5

Can you do customized products?

Accepted Answer

Absolutely! Specializing in customized products, we create unique solutions based on our customers' drawings or samples, ensuring a perfect match for your specific requirements.

Question 6

Do you have some standard parts?

Accepted Answer

Yes, we maintain a stock of standard parts, produced according to common specifications, to efficiently handle emergency orders and provide immediate solutions.

Question 7

How about the capacity of your company?

Accepted Answer

Our state-of-the-art facility boasts 300 advanced polishing machines and 20 automatic polishing machines, enabling a daily output of over 20 million glassballs. With an annual production capacity of 6 billion, we are equipped with 12 automatic drawing machines and 8 automatic punching machines to meet expansive demands.

Question 8

How many employees of your company? What about the technicians?

Accepted Answer

We are a cohesive team of over 50 dedicated employees, including have 6 skilled engineers and 6 engineers and 10 expert technicians.

Question 9

How to guarantee the quality of your goods?

Accepted Answer

Quality is our hallmark. We conduct inspections after every step of the process. For finished products, we perform a stringent 100% inspection, adhering to customer specifications and international standards. Enhanced by our comprehensive quality testing equipment, we assure you of precision and excellence in every product delivered. This commitment to quality distinguishes us in the industry.

Question 10

What's the payment term?

Accepted Answer

When providing a quote, we discuss transaction methods including FOB, CIF, etc. For production orders, goods, a 30% deposit is required before production begins. The remaining 70% is payable against document copies, typically via T/T, ensuring a smooth transaction process.

Question 11

How to deliver the goods to us?

Accepted Answer

Recognizing the global appeal of our products, we typically opt for shipping by sea, taking advantage of our strategic location in Ningbo, which is in close proximity to the bustling Ningbo Port. This allows us to deliver swiftly and reliably to our international clientele. Shipping from this location is remarkably convenient, ensuring efficient transportation to various countries worldwide. For time-sensitive deliveries, rest assured that the nearby Ningbo Airport and Shanghai Airport provide e

Question 12

Where are your products mainly exported to?

Accepted Answer

Our premium products find enthusiastic markets in diverse regions, including Mexico, Iran, Russia, Germany, India, Vietnam, Turkey, among several others.

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