Question 1

What products does Henan Jiatong Electric produce?

Accepted Answer

We specialize in medium and high voltage electrical equipment, including indoor/outdoor vacuum circuit breakers, high-voltage disconnect switches, grounding switches, load switches, fuses, surge arresters, insulators, and power fittings.

Question 2

Does the company possess formal production qualifications and certifications?

Accepted Answer

Yes, we are a certified high-tech enterprise with ISO9001 quality management. All products pass national authoritative testing, and we provide complete qualification documents and test reports.

Question 3

Do your products support customization, OEM, and project-specific support?

Accepted Answer

Yes, we offer customized production based on project conditions and drawings, supporting OEM manufacturing and bulk supply for various projects including State Grid and renewable energy.

Question 4

What is the difference between indoor and outdoor circuit breakers?

Accepted Answer

Indoor breakers use epoxy resin and steel cabinets for compact use, while outdoor breakers use silicone rubber and stainless steel for waterproof, sunproof, and anti-flashover performance in all-weather conditions.

Question 5

What is the service life and maintenance-free period of a vacuum circuit breaker?

Accepted Answer

Conventional vacuum circuit breakers have a mechanical life of over 10,000 cycles and offer long-term maintenance-free operation under normal conditions, requiring only annual inspections.

Question 6

Can circuit breakers be used for frequent opening and closing?

Accepted Answer

Yes, vacuum circuit breakers have excellent arc-extinguishing performance and no risk of combustion, making them ideal for frequent switching of transformers, capacitors, and motor loads.

Question 7

What is the difference between a disconnect switch and a circuit breaker?

Accepted Answer

Circuit breakers handle load switching and fault protection, while disconnect switches provide voltage isolation and a visible break for safety; they must be used together.

Question 8

What are the special advantages of generator outlet disconnect switches?

Accepted Answer

They are designed for high current, vibration resistance, and high insulation, suitable for frequent operation in power plants to ensure stable and safe generator set performance.

Question 9

How long is the product warranty period?

Accepted Answer

All high-voltage electrical equipment is guaranteed for 1-3 years depending on the type, with free repair and replacement for non-human-caused damage and lifetime technical support.

Question 10

How long after ordering will the goods be shipped?

Accepted Answer

Standard models ship within 2-3 days, while customized products are produced within 3-7 days depending on the schedule, with fast nationwide logistics delivery.

Question 11

Do you support on-site technical guidance and installation/commissioning?

Accepted Answer

Yes, we provide full technical services including coordination, drawing confirmation, on-site installation guidance, commissioning, and acceptance cooperation.

Question 12

Can you provide bidding documents, authorizations, and qualification lists?

Accepted Answer

Yes, we provide a full set of free bidding documents including manufacturer authorization, certificates, test reports, and company profiles to assist clients.

Question 13

In which scenarios are the products mainly used?

Accepted Answer

Products are widely used in State Grid, rural power grid renovation, industrial parks, real estate, photovoltaic/wind power stations, mines, water conservancy, schools, and hospitals.

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