Question 1

I would like to purchase a sample for testing. What is the minimum order quantity (MOQ)?

Accepted Answer

Minimum order quantity is 1 piece.

Question 2

Can the parameters of the product be customized? For example, the travel length or speed?

Accepted Answer

Sure, you can customize the parameters according to your own needs.

Question 3

In which devices or scenarios are linear actuators mainly applied?

Accepted Answer

It can cover various fields such as home automation (e.g. electric sofas), medical care (e.g. bed elevators), industrial automation (e.g. conveyor belt push rods), and agricultural ventilation equipment, etc.

Question 4

Which type of actuator should I choose, one driven by a DC motor or one driven by an AC motor?

Accepted Answer

Direct current 12V/24V is commonly used in mobile devices, vehicles or battery-powered scenarios, with high safety; alternating current 220V is typically used for fixed equipment, providing stronger power but requiring attention to insulation.

Question 5

Apart from pushing and pulling, can this actuator be used to lift heavy objects?

Accepted Answer

Sure. When installing vertically, it is necessary to pay attention to the difference between "static load" and "dynamic load". Generally, it is recommended to install brakes or use trapezoidal screws to prevent the device from sliding down after power failure.

Question 6

Does this actuator require regular maintenance? For example, does it need to be oiled?

Accepted Answer

Most industrial linear actuators are maintenance-free (with sealed lubrication). However, if the environment is dusty, it is recommended to regularly clean the debris on the push rod surface to prevent it from entering the dust cover and damaging the internal components.

Question 7

Is the product waterproof? Will it be damaged if it is installed outdoors and gets wet by rain?

Accepted Answer

This depends on the IP protection level. If it is IP54, it can prevent splashing but not water immersion; if it is IP66/IP67, it can withstand short-term heavy rain and even brief immersion, making it suitable for outdoor solar panels or cleaning equipment.

Question 8

If it breaks down a year from now, will the spare parts be readily available? For instance, the motor or the gears?

Accepted Answer

Regular OEM factories usually offer spare parts. However, in practice, due to the need for specialized tools for disassembly and assembly, as well as the high cost of shipping, minor issues are generally resolved by sending control boards or directly replacing the entire machine.

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