Question 1

What main products do you supply?

Accepted Answer

Track roller/Carrier roller/ Sprocket/ Segment/ Front idler/ Track shoe/ track chain/ Bolt/ Nut/ Pin/ Bushing/ Seal and gasket/ Filter/ Bucket teeth/ Bucket/ adaptor and other spare parts.

Question 2

How is your quality?

Accepted Answer

OEM Quality: all products size following OEM strictly. The quality is absolutely guaranteed, if there are problems related to quality, please tell us, we will do our best to make you satisfied.

Question 3

What is your delivery time?

Accepted Answer

Generally, If we have your required items in stock, delivery time 7-10 days. Or if your required items out of stock, delivery time need about 15days. The actual delivery time depends on the items and the quantity of your order.

Question 4

What is your sample policy?

Accepted Answer

We accept a trial sample order if ready parts in stock. You are welcome to send us samples or spec. Drawing. We can build new mould and produce products accordingly.

Question 5

How to make payment?

Accepted Answer

We accept multiple payment methods: Bank transfer T/T, Paypal, L/C at sight and so on. Payment<=3000usd, 100% before shipment. Payment>=3000USD, 30% T/T in advance , the balance before shipment.

Question 6

How to track the goods if order shipped?

Accepted Answer

We will inform you the shipping information after your order is sent out. Express shipment: we will send you express tracking number. Air shipment: we will send you AWB, Packing list and Commercial invoice and other necessary documents. Sea shipment: we will send you BL, Packing list and Commercial invoice and other necessary documents.

Question 7

Which countries have you ever exported to?

Accepted Answer

Our products have been exported to more than 60 countries such as USA, UK, Germany, Russia, UAE, Indonesia, Malaysia, Thailand, Sri Lanka, INDIA, Pakistan, Bangladesh, South Africa, Colombia, Peru and etc.

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