Question 1

Are you a factory or a trading company?

Accepted Answer

We are a professional integrated industrial and trading export enterprise, with long-term strategic partnerships with several high-quality steel mills in Shandong Province. We possess stable factory supply, a large warehouse, a comprehensive testing system, and a professional international trade team, ensuring stable product quality, competitive prices, and fast delivery.

Question 2

What products do you mainly supply?

Accepted Answer

We mainly supply stainless steel coils/plates/pipes, GI/GL coils, PPGI/PPGL coils, galvanized pipes, steel coils and plates, square/rectangular hollow profiles, angle steel, channel steel, and other structural steel profiles. All products meet international standards and are widely used in construction, engineering, pipeline transportation, greenhouses, and machinery manufacturing.

Question 3

What certificates can you provide?

Accepted Answer

We can provide Factory Inspection Certificate (MTC), packing lists, commercial invoices, and certificates of origin. Before shipment, we fully accept third-party inspections from SGS, BV, and other organizations.

Question 4

Can you support customized sizes and processing?

Accepted Answer

Yes. We support customized diameters, thicknesses, lengths, and surface treatments. We also offer deep processing services such as cutting, threading, punching, and bending. Furthermore, we support neutral export packaging.

Question 5

What is your minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is one 20-foot container. Small trial orders are negotiable for long-term clients.

Question 6

What standards do your products comply with?

Accepted Answer

Our steel products strictly comply with international standards such as GB, ASTM, EN, and JIS. All dimensions, surface quality, and mechanical properties are fully controlled before delivery.

Question 7

How do you guarantee quality?

Accepted Answer

We implement strict incoming material inspection, production inspection, and pre-loading inspection. Each batch of goods undergoes inspection for surface condition, dimensional tolerances, and mechanical properties. We guarantee consistent quality for every container.

Question 8

What is your delivery time?

Accepted Answer

For regular stock products, the delivery time is 7-15 working days. For customized steel products, the delivery time is approximately 15-25 days depending on the order quantity.

Question 9

What trade terms do you accept?

Accepted Answer

We support EXW, FOB, CFR, and CIF terms. We can provide professional shipping solutions based on the customer's destination port and budget.

Question 10

What payment methods do you accept?

Accepted Answer

We accept wire transfer (T/T) and irrevocable letter of credit (L/C) at sight to ensure the safety of customer payments and order stability.

Question 11

Can you provide free samples?

Accepted Answer

We can provide steel samples. Customers only need to bear the express delivery cost.

Question 12

What is your after-sales service like?

Accepted Answer

We provide comprehensive after-sales support before and after shipment. We will track the status of goods, provide timely shipping documents, and efficiently resolve product and transportation issues to promote long-term cooperation.

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