Question 1

Why choose us?

Accepted Answer

1. We are factory direct wholesaler with 15 years experience. 2. The pictures we showed online are original design and truly. 3. We could give you big discount based on your purchase quantity. 4. Offer after service, establish further cooperation.

Question 2

How to buy our samples in showing room? Is there MOQ?

Accepted Answer

1. For new clients, you need to pay the cost of samples. Our sample cost is refundable, which means we will return the cost in the bulk order. 2. No MOQ: All showroom items can be purchased individually. 3. Logo customization: Embroidery/printing available (starting from 1pc). 4. Lead time: Ships within 48 hours (after logo confirmation).

Question 3

What are the requirements for modifying existing designs?

Accepted Answer

Basic adjustments (sleeve length / hem shortening etc.) - MOQ 50pcs - $3/pc modification fee. Full customization (fabric/pattern/color changes etc.) - New sampling required ($100-300/sample) - 100% prepayment (sampling cost is refundable or deductible from bulk orders) - Receive new sample (7-10 workdays) - Bulk Price = Base price + (fabric upgrade + design complexity) + volume discount. - Note: Detailed quote will be provided.

Question 4

Could I do customized order with my own design, brand, logo, labels and tags?

Accepted Answer

Yes, OEM and ODM order are accepted.

Question 5

What's the workflow for customized orders?

Accepted Answer

5-step process: 1. Requirement confirmation (provide renderings/Pantone codes/fabric). 2. Pay sample fee and sign confirmation. 3. Receive new sample (7-10 workdays). 4. Bulk order deposit (50%). 5. Mass production (20-25 workdays).

Question 6

Why are customized items more expensive?

Accepted Answer

Cost structure - Stock price: $25/pc (basic polyester) - Custom price: $35-60/pc (includes fabric/pattern development). Volume discount: 50-100pcs: No discount - 100-300pcs: 10% off - 300+pcs: 15% off.

Question 7

Can you provide the design for the hotels, restaurants, and entertainment venues?

Accepted Answer

Yes, we provide professional uniform design solutions for hotels, restaurants, and entertainment venues. Our experienced design team has successfully served numerous high-end star-rated hotels with customized uniform designs.

Question 8

What materials should we provide for uniform design?

Accepted Answer

Essential materials to start design: 1. Venue interior renderings (color scheme/style). 2. Full VI system (vector logo, Pantone codes, font guidelines). 3. Functional requirements (staff roles, usage scenarios, special needs).

Question 9

How long does design take, and what are the costs?

Accepted Answer

Design timeline: Initial proposals: 5-7 workdays (3 options) - Revisions: 3-5 workdays/round (2 free rounds) - Final approval: 1-2 workdays (sign-off required). Cost structure: Design fee: $800-$2000 (complexity-based) - Sampling fee: $100-$300/style (complexity-based).

Question 10

Are design/sampling fees refundable?

Accepted Answer

Refund policy (based on bulk order value): 1. <$7,000: Non-refundable. 2. $7,000-$9,000: Refund design fee (exc. sampling). 3. $9,000-$15,000: Refund sampling fee (exc. design). 4. >$15,000: Full refund of design and sampling fees.

Question 11

What's the next step after design approval?

Accepted Answer

Standard workflow: 1. Pay bulk deposit (50%). 2. Fabric procurement & pre-shrinking (5-7 days). 3. Mass production & QC (20-25days / 3rd-party inspection available). 4. Balance payment & shipping.

Question 12

Who owns the intellectual property (IP) of the designs?

Accepted Answer

IP ownership: 1: Non-clients: We retain copyright. 2: Clients: Copyright transfers after full payment. 3: NDA available for confidentiality. Note: 1: Design fee excludes logo registration/trademark filing. 2: Additional revision rounds: $150/round after 2 free rounds.

Question 13

How does your company do regarding quality control?

Accepted Answer

We have own QC to monitor each production starting from sampling stage to production line as well as packing and shipping. We strictly ensure the colorfastness for bulk fabric, lining & all accessories should ready ISO 4 grade and max Shrinkage is 3% for woven fabrics and 5% for knitted fabrics which is the strictest requirement for garments business. This strict quality rule has ensured us to succeed in garment business for more than 15 years' time.

Question 14

What payment methods do you accept?

Accepted Answer

We accept T/T (30% deposit + 70% balance), L/C, or Aliba ba Trade Assurance.

Question 15

What is available courier service?

Accepted Answer

Small quantity shipped by UPS, FEDEX, DHL, TNT, EMS. Big quantity shipped by sea or air.

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