Question 1

Where is your factory?

Accepted Answer

It is in Xinghua City, Jiangsu Province

Question 2

Do you support OEM & ODM service?

Accepted Answer

Yes, we offer OEM/ODM service. Your logo and customized design can be made on products.

Question 3

How can we guarantee quality?

Accepted Answer

Always a pre-production sample before mass production; Always final Inspection before shipment.

Question 4

What is your production capacity?

Accepted Answer

We have stable monthly production capacity for fire water monitor, fire nozzle, fire water distributor, fire water divider valve, fire protection interface, fire truck accessories, other fire fighting equipment, forest fire fighting accessories.

Question 5

How long is the delivery time?

Accepted Answer

Standard in-stock items ship within 5-7 working days. Mass orders take 15-25 days.

Question 6

What payment terms do you accept?

Accepted Answer

We accept T/T, Western Union, Online and L/C at sight for large orders.

Question 7

Do you have a CE certification?

Accepted Answer

Yes, our main fire fighting products such as fire nozzle, fire monitor have complete CE cerfications. I can send you the scanned copy of CE documents for your customs clearance and tender use.

Question 8

Do you have any factory aduit report?

Accepted Answer

Yes, we have complete factory audit documents, including ISO9001 quality system audit report and third-party factory inspection records. The report covers our production workshops, quality control system, production capacity and safety management. We can send you the scanned files for your supplier view, tender evalution and customs vertifiction at any time.

Question 9

Do you have quality control?

Accepted Answer

Yes, we have a complete strict quality control system covering the whole production process.
We conduct raw material inspection, semi-finished product testing and finished product inspection before shipment. All fire safety goods will pass professional performance tests in our lab. We also support third-party inspection before delivery to guarantee stable product quality for bulk orders and engineering projects.

Question 10

How long is the general production date?

Accepted Answer

The lead time depends on whether the items are in stock.
For regular fire products in stock, we can ship within 3-7 working days after receiving your deposit.
For customized orders or large bulk engineering orders, the production cycle is about 15-25 working days.
We will confirm the exact delivery schedule with you on the formal PI in advance.

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