Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are an integrated group company that combines R&D, manufacturing, sales, and engineering services. We own modern production facilities and have our own R&D team, which allows us to maintain direct control over product quality, technology, and delivery schedules. Furthermore, we offer professional EPC turnkey services, providing one-stop solutions from design and procurement to construction.

Question 2

Do you offer customizations for your products?

Accepted Answer

Yes, we specialize in customization. We can provide tailored product design and engineering solutions based on your project specifications, voltage level, environmental conditions, and any special requirements. Our customization options include customization from samples, designs, full customization, minor customization, and flexible customization.

Question 3

What international standards and certifications do your products comply with?

Accepted Answer

Our products are strictly designed and manufactured in compliance with International Electrotechnical Commission (IEC) standards. We are certified with ISO 9001 Quality Management System. Our key products (such as transformers and switchgear) also hold international certifications like CE. We are committed to meeting the entry requirements of various global markets.

Question 4

Can you provide EPC (Engineering, Procurement, Construction) services?

Accepted Answer

Absolutely. We provide comprehensive EPC turnkey services for up to 220KV transmission & distribution projects and new energy projects. Our service covers: Engineering (Preliminary & detailed design, system integration, and optimization), Procurement (Sourcing, testing, and supply of all major equipment and materials), and Construction (Civil works, equipment installation, system commissioning, and final handover). We ensure the project is completed on time, within budget, and meets the expected

Question 5

How do you ensure product quality and reliability?

Accepted Answer

We guarantee product quality through a multi-tiered approach: Source Control (using high-quality raw materials and core components), Process Control (implementing a comprehensive ISO 9001 Quality Management System with strict inspections at every production stage), and Final Testing (every piece of equipment undergoes rigorous tests before shipment, including withstand voltage tests, partial discharge tests, and functional tests). We also offer a standard warranty of 12-24 months for all our pro

Question 6

What is your typical lead time for orders?

Accepted Answer

The lead time depends on the product complexity and order quantity. For standard products, it is generally around 15-30 days. For large custom-made products or complete sets of equipment, the lead time will be determined based on the specific technical solution. We maintain clear communication throughout the process to keep you updated.

Question 7

What is your after-sales service and technical support policy?

Accepted Answer

We provide comprehensive after-sales support including: Remote Support (7x24 online technical consultation and troubleshooting), Documentation (detailed product manuals, installation guides, wiring diagrams, and technical datasheets), On-site Service (dispatching engineers for on-site installation guidance, commissioning, and maintenance as specified in the contract), and Spare Parts (ensuring a long-term and stable supply of wear-prone and core spare parts).

Question 8

How can I get a quote and what information is needed?

Accepted Answer

To receive the most accurate and competitive quotation, please provide us with the following information: Product name and model, Detailed technical specifications (e.g., voltage level, capacity, frequency, IP rating, etc.), Quantity required, Any special customization requirements, and Destination country/region (for consideration of local standards). You can submit an inquiry or contact our sales team directly, and we will process your request promptly.

Question 9

Do you have experience working with international clients?

Accepted Answer

Yes, we have extensive experience in overseas projects. Our products and services have been exported to multiple countries and regions, including Southeast Asia, the Middle East, Africa. We have a deep understanding of different market standards and client needs, enabling us to provide appropriate technical support and documentation.

Question 10

Can you provide samples and what is the policy on shipping costs?

Accepted Answer

For some of our standard products, we can provide samples. The policy regarding sample cost and freight charges is determined case-by-case. We welcome sample orders for you to verify our product quality firsthand.

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