Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We proudly stand as a professional manufacturer, deeply involved in the research, development, production, and sales of precision gear pumps. Our product has successfully passed rigorous testing. Our factory proudly holds the ISO9001-2015 quality system certification from the prestigious German Rheinland. Additionally, we have passed the on-site verification of SGS. Our products are CE and ROSH certified and have received recognition from several classification societies, attesting to their exce

Question 2

What's your Minimum Order Quantity (MOQ)?

Accepted Answer

We do not impose a MOQ requirement. However, please note that pricing will be subject to gradient adjustments based on the order size.

Question 3

How can I obtain a free sample?

Accepted Answer

Free samples are offered for select products. To receive free samples, customers must provide a video showcasing the product's application scenario, images of the developed equipment, a 3D drawing of the installation location structure, and an update on the project's progress. Rest assured, any information shared with us will remain strictly confidential. Please note that logistics costs for free samples apply.

Question 4

What's your lead time for orders?

Accepted Answer

1. We hold ample stock of conventional pump heads, available for dispatch within 3 days. Non-standard, specialized pump heads require a lead time of 15-20 days. 2. We maintain stock of branded motors, including Delta servo, stepper, and brushless motors. For availability, please consult our knowledgeable sales engineers.

Question 5

What are your warranty and after-sales service policies?

Accepted Answer

We offer a 12-month warranty on all products from the date of delivery. Should a pump experience failure within the warranty period, you may contact our sales engineers. Return the pump for factory testing, after which we will provide detailed photos, an inspection report, and a quote for any necessary parts.

Question 6

Can you offer OEM/ODM services for your products?

Accepted Answer

Yes, we can provide customized OEM/ODM services tailored to your specific needs.

Question 7

What are your payment terms?

Accepted Answer

1. We accept a 30% advance payment upon order placement, with the balance due before delivery. 2. For orders that can be dispatched within 7 days, we recommend full payment upon order. 3. We accept T/T payments, Made-in-China platform orders, and other methods negotiable based on the actual situation.

Question 8

Do you provide spare kits for your pumps?

Accepted Answer

Yes, we maintain an ample supply of spare kits for each pump model. To order, please provide the series number or pump code, and we will dispatch the corresponding spare kits.

Question 9

What is the service life of your gear pump?

Accepted Answer

The typical service life of our micro gear pump extends beyond an impressive 25,000 hours. Below are the sources of longevity data: 1. Verification through simulated working conditions, 2. Customerfeedback statistics table,demonstrating high customer satisfaction and reliability. 3. Comprehensive statistical table of maintenance records meticulously handled by the after-sales service department.

Question 10

What are the critical wearing parts of the gear pump, and what steps can be taken to effectively resolve any arising issues?

Accepted Answer

The essential wearing parts encompass: driving gear shaft, driven gear shaft, bearing, inner magnetic drive, PTFE sealing ring. Pumps, being dynamic equipment, inevitably encounter various challenges under extreme working conditions, such as wear and tear of essential parts and expiration of warranty periods. To ensure uninterrupted and stable production, for key process control pumps, it's advisable to devise a plan for running and stand by. If space constraints or budget limitations arise, we

Question 11

What critical factors should be considered for pump installation and when designing the piping system?

Accepted Answer

During design, installing the pump below the tank is ideal, securing the motor base with screws, and ensuring the medium's positive pressure is fed to the pump inlet, especially for high-viscosity mediums with inadequate fluidity. Due to the compact size of the micro gear pump, avoid exerting pressure on the pump body with piping or instrumentation. The inlet pipe should be as short as possible, and you should equip the inlet pipe with a filter to maintain cleanliness and prevent particles. Pipe

Question 12

What types of chemicals can the micro gear pump convey?

Accepted Answer

Our pumps are crafted from varied materials, enabling compatibility with most fluids. Owing to the vast range of working In the realm of diverse working conditions and varied fluid dynamics, we strongly advocate for an initial test of the pump within the actual circuit conditions. This ensures optimal performance. Should your material involve potent substances such as dichloromethane, tetrahydrofuran, nitric acid, sulfuric acid, butyllithium, trimethylgallium, pyridine, liquid chlorine, dimethyl

Question 13

Can the pump be used for metering?

Accepted Answer

Indeed, all our pumps are crafted as positive displacement units, ideal for metering applications. Their accuracy and repeatability hinge on the pump driver or control system employed and the distinct characteristics of the fluid. Delivery precision can achieve an accuracy of +/-0.5%. We invite you to reach out for comprehensive details.

Question 14

Which motors can be used?

Accepted Answer

We present an extensive selection of drive types to meet diverse needs, including DC Brushless, DC Brush, AC Inverter, Servo, Stepper Motor, and Air Motor, ensuring versatile compatibility and adaptability.

Question 15

How can we decide the input power of the pump?

Accepted Answer

JONSN expertly calculates the essential input power by meticulously analyzing your working requirements and the unique characteristics of your fluid, ensuring precise and effective operation.

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