Question 1

Are you a manufacturer or trading company?

Accepted Answer

We are a professional manufacturer engaged in the research and development, production and sales of precision gear pumps. Our product has passed the test. Our factory boasts an esteemed ISO9001-2015 quality system certification accredited by Germany Rheinland, complementing the on-site verification by SGS. Our products proudly bear the CE and ROSH certifications and have been endorsed by multiple classification societies.

Question 2

What is your MOQ?

Accepted Answer

There is no official MOQ requirement; however, pricing will be adjusted on a gradient scale based on the size of the order.

Question 3

How can I get free samples?

Accepted Answer

Free samples are available for some products. Free samples are available for select products. To qualify for free samples, customers must provide a video of the product application scenario, images of the developed equipment, a 3D drawing of the installation location structure, and progress details of the new project. All provided information will be kept strictly confidential. Please note that logistics costs for free samples will need to be covered by the customer.

Question 4

What is your lead time?

Accepted Answer

1. For conventional pump heads, we maintain sufficient stock and can dispatch within 3 days. Custom, non-standard pump heads require a lead time of 15-20 days. 2. We stock a range of motors, including branded AC motors, Delta servo/stepper motors, and brushless motors. For availability, please consult our sales engineers.

Question 5

What is your warranty and after-sales service policy?

Accepted Answer

All our products come with a 12-month warranty from the date of delivery. Should any issues arise within the warranty period, please contact our sales engineers. Return the pump for factory testing, and we will provide photos, an inspection report, and a quote for any necessary parts.

Question 6

Can you provide OEM/ODM service for your products?

Accepted Answer

Yes, we offer OEM/ODM services.

Question 7

What is your payment term?

Accepted Answer

1. We accept a 30% advance payment upon order placement, with the balance due before delivery. 2. For pumps that can be dispatched within 7 days, a full 100% payment upon order is preferable. 3. We accept T/T, orders on the Made-in-China platform, and other terms can be negotiated based on the specific situation.

Question 8

Do you offer spare kits for your pump?

Accepted Answer

Yes, we maintain ample spare kits for each pump model. Simply provide the series number/pump code, and we will send the corresponding spare kits.

Question 9

How can I choose the model and get the quotation?

Accepted Answer

Provide the working conditions for the pump you require, and we will select the appropriate model and prepare a technical sheet along with an official quotation for your analysis..

Question 10

How is the service life of your gear pump?

Accepted Answer

The typical service life of our micro gear pump exceeds 25,000 hours. Below are thesources of longevity data: 1. Verified through working condition simulations. 2. Feedback from customers. 3. Maintenance records from the after-sales service department.

Question 11

What are the wearing parts of the gear pump, and how to solve the problem?

Accepted Answer

The wearing parts mainly include: driving gear shaft, driven gear shaft, bearing, inner magnetic drive, PTFE sealing ring. Pumps are dynamic equipment, and it is inevitable to encounter various challenges in extreme working conditions, wear and tear of wearing parts, and expiration of the warranty period. In order to ensure your stable production, for key process control pumps, it is recommended to prepare a plan for running and stand by. If the design space or the budget is insufficient, it is

Question 12

What factors should be considered in the installation of the pump? What should be considered when designing the piping system of the pump?

Accepted Answer

When designing, the pump is best installed under the tank, the motor base is locked with screws, and the positive pressure of the medium is input to the pump inlet, especially for the viscous medium, which has poor fluidity. Due to the small size of the micro gear pump, avoid piping or instrumentation pressing against the pump body. The inlet pipe is as short as possible, and the inlet pipe shoube be equipped with a filter to keep the pipe clean and free of particles. Pipe diameter requirements:

Question 13

What chemicals can the micro gear pump transport?

Accepted Answer

Our pumps are available in different materials and a compatible material can be found for most fluids. Due to the wide variety of working conditions and fluids, we always recommend in any case to first test the pump in the circuit under the same conditions as it will actually run. If the material you transport contains dichloromethane, tetrahydrofuran, nitric acid, sulfuric acid, butyllithium, trimethylgallium, pyridine, liquid chlorine, dimethylacetamide and other media, please contact us, if c

Question 14

Can the pump be used for metering?

Accepted Answer

All of our pumps are positive displacement pumps for metering applications. Accuracy and repeatability will depend on the pump driver/control system used and the nature of the fluid, delivery accuracy can be +/-0.5%. Please contact us for details.

Question 15

Which motors can be used?

Accepted Answer

We offer a range of different drive types including DC Brushless, DC Brush, AC Inverter, Servo, Stepper Motor, Air Motor.

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