Question 1

If I re-order my products, should I pay the mold fee again?

Accepted Answer

No, we will help you to save the mold for 2 year, during this time, you needn't pay any mold fee for re-make the same design

Question 2

I don't know the effect when it finished, I am afraid to place the mass order, could I get a product sample?

Accepted Answer

Of course. Don't worry, before the mass order, we could help you to do the sample first, when sample finished, we could send the picture and the video to you, when you confirm it, and then the mass order could be start.

Question 3

How long is your delivery time?

Accepted Answer

Generally it is 5-10 days if the goods are in stock, or it is 15-20 days if the goods are not in stock, it is according to quantity.

Question 4

Can you make my designs?

Accepted Answer

Yes, OEM/ODM is welcome, please feel free to send us pictures. If necessary, we can keep your design be protected under law.

Question 5

Can i add my logo on the products?

Accepted Answer

Yes, we can add your logo on the products.

Question 6

What customization options are available for medals?

Accepted Answer

We offer a wide range of customization options, including various shapes, sizes, colors, and finishes. You can also choose from different materials like gold, silver, bronze, or custom coatings. Additionally, we provide options for personalized engravings, logos, and custom designs to match your specific needs.

Question 7

What is the minimum order quantity for custom medals?

Accepted Answer

The minimum order quantity varies depending on the design and complexity of the medal. Typically, our minimum order starts at 1 pieces. Please contact us for more detailed information based on your specific requirements.

Question 8

How long does it take to produce custom medals?

Accepted Answer

Our standard production time for custom medals is approximately 10-15 days from the approval of the final design. However, this timeline can vary depending on the complexity of the design and the quantity ordered. We also offer expedited production options if you need your medals sooner.

Question 9

Can you help with the design process?

Accepted Answer

Yes, we have a team of skilled designers who can assist you throughout the design process. Whether you have a clear vision or need help developing an idea, our team will work with you to create the perfect medal design.

Question 10

What are the costs associated with custom medals?

Accepted Answer

The cost of custom medals depends on various factors, including the design complexity, material, size, quantity, and additional features like custom packaging or expedited shipping. We offer competitive pricing and will provide you with a detailed quote based on your specific needs.

Question 11

Do you offer samples before placing a full order?

Accepted Answer

Yes, we can provide samples for approval before proceeding with the full production. There may be a small fee associated with sample production, which can be credited towards your final order once it is placed. For orders of 5,000 units or more, we waive the mold fee.

Question 12

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including bank transfers, credit cards, and PayPal. Detailed payment information will be provided when you place your order.

Question 13

How do you ensure the quality of the medals?

Accepted Answer

Quality is our top priority. We have strict quality control processes in place at every stage of production, from design to final inspection. Each medal is carefully crafted and inspected to ensure it meets our high standards of quality and excellence.

Question 14

Can you ship internationally?

Accepted Answer

Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on your location. We work with reliable shipping partners to ensure your medals arrive safely and on time.

Question 15

How can I place an order for custom medals?

Accepted Answer

You can place an order by contacting our sales team through our website or by phone. We will guide you through the process, from initial consultation and design approval to production and delivery, ensuring a smooth and satisfying experience.

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