Question 1

What kind of wood material do you use for solid wood windows?

Accepted Answer

We adopt high-grade imported pine, oak and teak wood, solid wood core, stable structure, anti-crack and anti-deformation, suitable for all climate areas.  AA grade red oak wood which is our standard one.

Question 2

Do your solid wood windows have good heat insulation and sound insulation effect?

Accepted Answer

Yes, equipped with double/triple hollow Low-E argon filled glass, excellent thermal insulation, sound insulation and energy saving performance, meets European and American residential energy saving standards.

Question 3

Can you customize colors, sizes and hardware brands for solid wood windows?

Accepted Answer

Fully customizable in size, surface paint color and opening way. We can match Roto, Hoppe and other famous brand hardware according to customer requirements, and support OEM & ODM service.

Question 4

What brand of hardware do you equip on your solid wood windows?

Accepted Answer

We support German AGB and Roto hardware, adopt hidden hinges, and match original German HOPPE handles for stable opening, smooth operation and long service life. 10years Gurantee from the brand

Question 5

what paint do you use for solid wood windows and what is the painting process?

Accepted Answer

We use high-quality outdoor Remmers wood paint with two-base and two-top painting technology, which is anti-ultraviolet, waterproof, anti-fading and weather-resistant for long-term outdoor use.

Question 6

Can we customize the wood color of solid wood windows?

Accepted Answer

Yes. We have various finished color samples for your reference, and we can also customize exclusive wood colors according to customers requirements.

Question 7

What material is used for window sill and sealing strip?

Accepted Answer

The window sill is fitted with aluminum alloy waterproof board for better water-proof effect. We adopt high elasticity EPDM sealing strips to achieve excellent airtightness and watertightness.

Question 8

Is it possible to add manual louver function on insulated glass?

Accepted Answer

Sure. We can add built-in manual blinds inside the insulated glass according to the profile groove size, easy to control light and privacy freely.

Question 9

What is the warranty period for your solid wood windows?

Accepted Answer

We offer 3 years overall warranty for the whole window set, 10 years warranty for Remmers outdoor paint against fading and cracking, 10years for hardware and handle, 10years for glass, and 2 years warranty for branded hardware accessories. Professional after-sales support is available all the time.

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