Question 1

Is your product customized?

Accepted Answer

Yes, because the working condition are different, all our products are customized depending on detail requirement! So if you give us more information about the lift capacity, span, lift height, power source and other specials, we will give you a very quick quote!

Question 2

How many operating methods for my selection?

Accepted Answer

Thanks for your question. The standard operating methods we provide is pendent controller with push buttons. Meanwhile, we can also provide the remote control with push buttons and the cabin (space capsule seat) control with joystick. You can choose any of them, just tell us!

Question 3

What's the max lifting capacity of the crane?

Accepted Answer

Thanks for your question. The max. Lifting capacity of our standard crane are up to 600 ton (the electric hosits are up to 80 t). If this can't satisfy your working requirement. Please contact us for special customized.

Question 4

The space of my workshop is limited, can the crane ok for mine?

Accepted Answer

Thanks for your question. For low headroom workshop, we have the Special products. The detail dimension please consult our professional engineer.

Question 5

Can the crane work in hazardous environment?

Accepted Answer

Thanks for your question. For hazardous environment, please consult our professional sales manager.

Question 6

What payment methods do you accept?

Accepted Answer

Thanks for your question. We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For large orders, we can also discuss flexible payment terms. Please contact our sales team for details.

Question 7

What's the payment term for orders?

Accepted Answer

Thanks for your question. Our standard payment term is 30% deposit in advance, and the balance before shipment. For long-term cooperative customers, we can provide more favorable terms through negotiation.

Question 8

Can I get a discount for a large order?

Accepted Answer

Thanks for your question. Yes, we offer tiered discounts based on order quantity. The larger the order, the more favorable the price will be. Please send us your specific order details, and we will provide you a detailed quotation.

Question 9

How long is the warranty period for your cranes?

Accepted Answer

Thanks for your question. We provide a 12-month warranty period for our cranes, starting from the date of equipment commissioning. During this period, we will repair or replace any defective parts caused by quality issues free of charge.

Question 10

What should I do if the crane malfunctions?

Accepted Answer

Thanks for your question. If the crane malfunctions, please contact our after-sales team immediately with the model, serial number, and detailed description of the problem. Our engineers will guide you through troubleshooting remotely, and if necessary, we will send technicians to your site for on-site maintenance.

Question 11

Do you provide spare parts after the warranty expires?

Accepted Answer

Thanks for your question. Yes, we can supply original spare parts for a long time after the warranty expires. You can place an order for spare parts at any time, and we will deliver them to you as soon as possible.

Question 12

Can you provide on-site installation and commissioning services?

Accepted Answer

Thanks for your question. Yes, our professional engineers can provide on-site installation, commissioning, and training services. We will also provide detailed installation manuals and video guidance to ensure the equipment operates properly.

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