Question 1

Q1: Can you accept customized services?

Accepted Answer

Yes, we support full customization to meet your personalized market needs. We can customize brand logos, scooter body colors, outer carton packaging, product specifications and other details. All customization solutions can be adjusted flexibly according to your requirements to help you launch exclusive products and boost your market competitiveness.

Question 2

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

The MOQ for adult electric scooters is 50 pieces. For long-term partners and bulk orders, we can offer flexible MOQ adjustment and exclusive preferential terms. Feel free to contact us for detailed negotiation.

Question 3

What are your advantages over other suppliers?

Accepted Answer

Hebei Kewei is a professional and reliable factory focusing on R&D, production and sales of electric scooters and electric bicycles. We have an independent R&D team and standardized production base. Strict full-process quality control is implemented from raw material selection to finished product delivery. With stable quality, factory direct sales price advantage and mature technology, we have gained wide recognition from global clients, making us more trustworthy than ordinary suppliers.

Question 4

What trade terms and payment methods  do you support?

Accepted Answer

We provide flexible and diversified international trade solutions to support global procurement:
Delivery Terms: FOB, CFR, CIF, EXW
Payment Types: T/T, L/C etc.

Question 5

What is your product warranty policy?

Accepted Answer

We offer a 1-year official warranty for all electric scooters. Within the warranty period, if any quality problem occurs due to our factory production or accessory defects, we will provide free new spare parts and professional video guidance to support your repair. We deliver reliable and thoughtful after-sales service for global customers.

Question 6

Do you support sample shipping? What about the sample fee and delivery time?

Accepted Answer

Yes, we support sample orders for quality testing and market evaluation. Customers need to pay the sample fee and freight cost. Sample preparation takes 3-5 working days, and the delivery time depends on the international shipping method you choose. The sample fee can be partially or fully refunded after you place a formal bulk order with us.

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