Question 1

What products do you offer?

Accepted Answer

We specialize in manufacturing and exporting high-quality artificial grass/turf for various applications, including landscaping, sports fields (soccer, hockey, golf putting greens, etc.), playgrounds, pet areas, rooftop gardens, and balcony decorations. We offer a wide range of pile heights, densities, colors, and textures to suit different needs.

Question 2

What materials are your artificial grass made from?

Accepted Answer

Our primary materials are: Face Fiber: Premium UV-stabilized Polyethylene (PE) for softness, natural appearance, and durability. We also offer Polypropylene (PP) options for specific needs like putting greens. Some products may use Nylon for high resilience. Backing: Multi-layer backing system, typically combining PP woven primary backing for stability and a durable SBR latex or PU (Polyurethane) coating for excellent tuft bind and dimensional stability. Infill (Optional): We can recommend suita

Question 3

Is your artificial grass safe?

Accepted Answer

Absolutely. We prioritize safety and environmental responsibility: Our products are lead-free and heavy metal-free. We use non-toxic, environmentally friendly raw materials. Our grass has excellent flame retardant properties (meets relevant international standards). Many products are suitable for children's playgrounds and pet areas. (Specify specific certifications if available, e.g., SGS, CE, ISO, etc.)

Question 4

How durable is your artificial turf? Can it withstand heavy use and weather?

Accepted Answer

Yes, our turf is designed for longevity: UV Resistance: Advanced UV stabilizers prevent fading and degradation from sunlight, ensuring vibrant color for years. Weather Resistance: Withstands rain, snow, heat, and cold without significant deterioration. Wear Resistance: High-quality fibers and strong tuft bind resist wear and tear from foot traffic, sports, and pets. Drainage: Excellent drainage perforations in the backing prevent waterlogging and allow rainwater to drain quickly.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ for artificial grass is typically 1 x 20ft container. However, we are flexible and open to discussing smaller trial orders or larger project requirements. Please contact us with your specific needs.

Question 6

Can I get samples? How much do they cost?

Accepted Answer

Yes, we encourage sample requests! It's the best way to evaluate our quality, color, and texture. Sample costs vary depending on the product type and size requested. The sample fee is usually refundable if you place a bulk order later. Contact us for specific sample details and arrangements.

Question 7

Do you support OEM/ODM? Can I customize the grass?

Accepted Answer

Yes, absolutely! We excel at customization: OEM: We can produce grass under your brand name. ODM: We can work with you to develop new specifications, colors, pile heights, densities, backing types, and packaging based on your market requirements or project designs. Custom Sizes: We can cut rolls to specific widths and lengths.

Question 8

What is the warranty period?

Accepted Answer

We offer competitive warranties on our products, typically ranging from 5 to 8 years, depending on the specific product type and application. Detailed warranty terms will be provided with your purchase agreement.

Question 9

How is the product packaged?

Accepted Answer

Artificial grass rolls are typically packed in strong plastic wrap and then securely loaded onto pallets or directly into containers to prevent damage during transit. Rolls are compressed for efficient shipping. We ensure packaging meets international shipping standards.

Question 10

What is the lead time?

Accepted Answer

Standard lead time for container orders is approximately 20-30 days after receiving your deposit and confirmed order details. This can vary depending on the order size, customization complexity, and current production schedule. We will provide a precise lead time quotation upon order confirmation.

Question 11

Which ports do you ship from?

Accepted Answer

We primarily ship from major ports in China, such as Shanghai, Ningbo, or Wuhan. We will determine the most efficient port based on your destination and logistics requirements.

Question 12

Do you offer installation guidance?

Accepted Answer

While we are manufacturers and exporters, we provide detailed installation manuals and specifications (sub-base preparation, seam joining methods, infill recommendations, etc.). We recommend professional installation for best results, especially for large or sports projects.

Question 13

How do I maintain artificial grass?

Accepted Answer

Maintenance is minimal: Regular Brushing: Use a stiff brush to lift the fibers and redistribute infill. Rinsing: Occasionally rinse with water to remove dust and light dirt. Spot Cleaning: Clean spills or pet waste promptly with water and mild detergent. Weed Prevention: Our backing inhibits weed growth, but occasional inspection is good. Avoid Heat/Sparks: Keep hot objects or open flames away.

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