Question 1

Can we get your free samples?

Accepted Answer

Yes. Common sample are free, freight collect. 
Customized sample,  let's discuss details.

Question 2

Can we combine many items size in one container in my first order?

Accepted Answer

Yes, you can. But the quantity of each ordered item should reach our MOQ.

Question 3

What is the normal lead time ?

Accepted Answer

Common samples can be prepared in 1-2 days. 
Customized samples: it depends on final design. 7 days is required.
Mass production delivery time is 35-40 days after we receive your 30% deposit.

Question 4

What is your payment term?

Accepted Answer

T/T. 30% deposit, balance against the B/L copy.

Question 5

What is your shipping way?

Accepted Answer

We will help you to choose the best shipping way according to your detail requirements. By sea, by air, or by express, etc.

Question 6

How do you control the quality?

Accepted Answer

We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.

Question 7

If any quality problem, how can you settle it for us?

Accepted Answer

If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container.
We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.

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