Question 1

Are you a trading company or manufacturer?

Accepted Answer

We are a comprehensive technology enterprise with capabilities in R&D, design, and OEM manufacturing.

Question 2

Can I have my own customized product?

Accepted Answer

Yes. OEM&ODM are available, including design, logo, package etc.

Question 3

What is the payment terms?

Accepted Answer

T/T, Western Union, Paypal etc.

Question 4

What's the delivery time?

Accepted Answer

Within 15 days for ready stock order. About 25-30 days for OEM&ODM order. The exact time depends on actual situation.

Question 5

What output power does this balcony solar system provide?

Accepted Answer

It delivers 800W of solar power with up to 880W load power, which is sized for everyday household appliances.

Question 6

What type of solar panels are used?

Accepted Answer

Tier 1 full-screen black monocrystalline silicon panels. They use high-efficiency monocrystalline cells and the all-black finish gives a uniform look on the balcony.

Question 7

Does it include an inverter?

Accepted Answer

Yes. The system uses an MPPT micro inverter, which continuously tracks the maximum power point to get the most energy from the panels.

Question 8

Is professional installation required?

Accepted Answer

No. The system is designed as plug-and-play and can be set up without professional installation. Please note that the supplier does not offer an installation service.

Question 9

What output voltage and frequency does it provide?

Accepted Answer

220V at 50Hz.

Question 10

Is the system weatherproof?

Accepted Answer

Yes. It carries an IP65 protection rating, meaning it is dustproof and protected against water ingress, which supports year-round outdoor use.

Question 11

How does it handle humidity and altitude?

Accepted Answer

It tolerates relative humidity from 0% to 100% and operates at altitudes up to 2,000 m.

Question 12

How stable is the electrical output?

Accepted Answer

Power factor is above 0.99 and total current waveform distortion is below 3%.

Question 13

What is the working time?

Accepted Answer

The rated working time is 24 hours.

Question 14

What certifications does the product carry?

Accepted Answer

CE IEC EMC VDE Tor ,etc

Question 15

How is the system mounted?

Accepted Answer

The mounting type is balcony and ground mounting.

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