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Our main shipping warehouse is located in Zhejiang, China, and we ship globally via trusted logistics partners. We also accommodate customer-preferred shipping methods or carriers.

Lead time varies based on order size and product type: For small to medium orders (e.g., 10-20 machines), the lead time is approximately 3-4 workdays. We expedite production to meet tight deadlines whenever possible, especially before holidays like the Spring Festival.

Yes, customization is available! We can tailor machine configurations, spare parts, and accessories (e.g., nozzles or cable lengths) based on your specific requirements. Please share your customization needs during the order confirmation process.

We offer flexible payment terms, including: Full payment before shipping 50% deposit upon order confirmation. Remaining balance before shipment. Payments are typically made via SWIFT transfer. For long-term partners, we can explore customized payment plans based on mutual agreement.

We offer comprehensive after-sales support, including: Technical Assistance: Troubleshooting via email, phone, or video calls. Spare Parts: Quick access to replacement parts for machines under warranty or through spare part orders. Documentation: User manuals, maintenance guides, and troubleshooting SOPs for all products. On-Site Support: For critical issues, we can dispatch technicians to your location (subject to availability and agreement).