SummaryKnoppo Automation is a globally positioned supplier specializing in laser cutting systems, with a strong export focus and a significant number of systems in the market. They offer comprehensive after-sales support and customization services, although their R&D efforts appear limited. The company holds CE certification but lacks fire drills and environmental assessments. Despite having a large staff, their financial credibility and production capabilities are not fully detailed.
Supplier typeKnoppo Automation is a global supplier with more than 15,000 laser cutting systems in use worldwide, serving over 100 countries.
After-Sales capabilityKnoppo offers a 3-year warranty, 24-hour online support in 16 languages, and provides remote technical assistance. However, there are no written records of service capability procedures.
R&D capabilityThe company focuses on innovation and sustainability but did not launch any new products last year and lacks SDK availability.
Production capacityKnoppo has an annual productivity of 3,000 laser machines and a strong export focus, with 90% of sales coming from exports.
Customization capabilityKnoppo provides ODM and OEM services and can flexibly customize designs according to customer needs.
Client casesThe company has a high preference rate from repeat buyers, ranging from 50-80%, indicating customer satisfaction.
Product Q&A
Q:What is the warranty period?
A:
We provide a 3-year guarantee for the whole machine and offer lifetime maintenance free of charge.
Q:Is the color customizable?
A:
Yes, the color is customized according to customer requirements.
Q:What is the lead time for production?
A:
The average lead time is within 15 workdays for both peak and off-season periods.
Q:Does the machine support overseas installation?
A:
Yes, engineers are available for overseas training and after-sale services.
Q:What payment terms are accepted?
A:
We accept LC (Letter of Credit) and T/T (Telegraphic Transfer) as terms of payment.
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