Business Type: Manufacturer/Factory, Trading CompanyAverage Response Time: ≤3.30h
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SummaryThe supplier is a trade company based in Zhengzhou, China, with a focus on wholesale and retail. It offers a broad range of products, including machinery and specialized equipment, and has a significant export presence, selling to countries like Türkiye and India. The company provides extensive customization services, and although its R&D team is small, it introduces new products annually. The supplier holds OEM capabilities for well-known brands and has a professional after-sales service team. However, there is no available SDK for R&D, and financial details are sparse.
Supplier typeThe supplier is classified as a trade company located in Zhengzhou's Zhongyuan District, focusing on wholesale and retail industries.
After-Sales capabilityThe supplier has a professional after-sales team offering 24-hour call-back support and service scheduling, indicating strong after-sales service capabilities.
Production capacityThe supplier has an annual production output of 60 spooling machines and 100 slitting machines, indicating moderate production capabilities.
Customization capabilityThe supplier provides extensive customization services, including full and minor customization, and customization from samples and designs.
Client casesThe supplier provides OEM services for popular brands, indicating experience with notable customer cases.
Product Q&A
Q:Do you accept customized orders?
A:
Yes, we support customization (OEM/ODM). Since stock levels vary, please contact us before placing an order to confirm availability, voltage requirements, and specific bag sizes to avoid any mistakes.
Q:What is the lead time for delivery?
A:
For standard models in stock, we arrange shipment immediately after testing. For customized units (e.g., special voltage or additional functions), the production time is typically 20-30 working days. We appreciate your patience to ensure high-quality manufacturing.
Q:How do you handle after-sales service?
A:
We have a professional after-sales team. We primarily solve issues via remote video calls or email. If hardware replacements are needed during the warranty period, we will ship the parts to you immediately.
Q:Do you provide on-site installation and commissioning?
A:
Yes, if requested, we can send engineers to your factory. Please note that the buyer is responsible for round-trip tickets, accommodation, and daily service fees.
Q:What should I do upon receiving the machine?
A:
Please inspect the outer wooden case before signing the receipt. If you find any damage, please take photos and contact us immediately. We cannot be held responsible for transport damage reported after signing.
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