Question 1

What are your company's main products?

Accepted Answer

We offer domestic water purifiers, commercial systems, and industrial equipment. Customization is available in styles and functions to meet the needs of homes, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, full-process customization is supported, including logo printing and carton design, meeting branding needs with no extra thresholds, subject to minimum order quantity.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and production, we have 5 lines producing up to 150,000 units annually, controlling the entire industrial chain. Products undergo strict quality inspection to ensure reliability and compliance.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for conventional styles takes 7-15 days, complex functions 15-30 days. Specific cycles can be negotiated based on needs, with progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products ship to over 100 countries. Domestic logistics support SF Express, Deppon, ZTO; international options include DHL, FedEx, UPS, sea, and air freight, with customs clearance assistance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship in 3-5 days post-payment; custom items in 3 days post-inspection. Logistics varies: 1-7 days domestic, 3-10 days international, 15-45 days sea freight, based on provider's real-time updates.

Question 7

Minimum order quantity MOQ: 10 units for regular products, 100 for custom. Bulk orders get discounts; negotiate with specialists.

Accepted Answer

MOQ: 10 units for regular products, 100 for custom. Bulk orders get discounts; negotiate with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order: 1.Confirm style, quantity, needs, quote; 2.Sign contract; 3.Pay deposit; 4.We produce/prepare stock; 5.Customer inspects, pays balance; 6.Shipment, logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

1-year warranty covers core components (except filters, 6-month warranty) for non-human damage. Includes free repairs and parts.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact service for maintenance. We offer original parts for cost + small labor fee. Efficient service ensures needs; lifelong tech consulting available.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Replace filters regularly: PP cotton 3-6 months, carbon 6-12 months, RO filter 2-3 years. Adjust based on water quality/usage; reminders and original filters provided for quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Water Function

Filter

Product Prow

Rated Flow

Supporting Water Pressure

Inlet Water Temperature

Nominal Voltage

Supporting Water Soure

Transport Package

Specification

Trademark

Origin

HS Code

Key features

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