Question 1

What are your company's main products?

Accepted Answer

Our products include domestic, commercial, and industrial water purification systems. We customize styles and functions to meet the needs of families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization services, including brand logo printing and exclusive carton design & customization, fitting customers' brand promotion needs without extra thresholds. (only meeting the minimum order quantity requirement)

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and production, we operate 5 production lines with an annual output of 150,000 units. We control the entire chain from R&D to production. Each product undergoes strict quality inspection, ensuring reliable quality and compliance with industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization cycle for standard styles is 7-15 days, and 15-30 days for complex functions. Cycle time is negotiable based on customization needs, with progress updates provided to customers.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products ship to over 100 countries worldwide. For domestic logistics, we use SF Express, Deppon, and ZTO; internationally, we partner with DHL, FedEx, UPS, or offer sea and air freight. We assist in customs clearance as needed.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship within 3-5 days post-payment; customized products ship 3 days post-production and inspection. Delivery times vary: 1-7 days domestic, 3-10 days internationally via courier, and 15-45 days by sea freight, subject to logistics provider timelines.

Question 7

Minimum order quantity MOQ for in-stock products is 10 units, and 100 units for customized products. Bulk orders receive tiered discounts, with negotiable preferential policies with specialists.

Accepted Answer

Minimum order quantity MOQ for in-stock products is 10 units, and 100 units for customized products. Bulk orders receive tiered discounts, with negotiable preferential policies with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact specialist to confirm product, quantity, customization, and quote; 2.Sign contract; 3.Pay deposit; 4.Production/stock prep and progress updates; 5.Post-production, customer inspects (video or on-site) and pays balance; 6.We arrange shipment and provide logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. Covers core parts (filters: 6-months as consumables), main body, motors, etc., for non-human damage repair and replacement. Free maintenance and parts during warranty, no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures can be addressed by contacting customer service for maintenance. We use original parts, charging component cost + minimal labor fee. Maintenance is efficient to meet usage needs; lifelong technical support is available for inquiries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Regular filter replacement ensures water purification. Replacement cycles: PP cotton: 3-6 months, activated carbon: 6-12 months, RO filter: 2-3 years. Adjust based on water quality and usage; we'll remind customers and provide original filters for quality assurance.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Filter

Product Prow

Rated Flow

Supporting Water Pressure

Inlet Water Temperature

Nominal Voltage

Supporting Water Soure

Transport Package

Specification

Trademark

Origin

HS Code

Key features

Company profile

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