Question 1

What are your company's main products?

Accepted Answer

Our products include domestic water purifiers, commercial water purification systems, and industrial water treatment equipment. We can customize water purification products with different styles and functions according to customer needs, meeting the water purification needs of families, shops, factories, and other scenarios.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we support full-process customization services, including brand logo printing and exclusive carton design & customization, which fit customers' brand promotion needs with no extra customization thresholds (only meeting the minimum order quantity requirement).

Question 3

What is your core production capability and quality assurance?

Accepted Answer

With 15 years of experience, we have 5 professional production lines with an annual output of up to 150,000 units, realizing independent control of the entire industrial chain. Each product undergoes strict quality inspection before leaving the factory, with stable and reliable quality complying with relevant industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

The customization cycle for conventional styles is 7-15 working days, and for complex functions (such as special filtration processes, non-standard sizes) is 15-30 working days. The specific cycle can be negotiated according to the details of customization needs, and we will synchronize the progress to customers throughout the process.

Question 5

To which countries and regions can products be shipped and what logistics options are available?

Accepted Answer

Our products can be shipped to more than 100 countries and regions around the world. For domestic logistics, we support mainstream couriers/logistics such as SF Express, Deppon Express, and ZTO Express; for international logistics, we can cooperate with international couriers such as DHL, FedEx, UPS, or sea freight and air freight (selected according to cargo volume and timeliness requirements), and assist in customs clearance throughout the process.

Question 6

What is the delivery lead time?

Accepted Answer

Regular in-stock products will be shipped within 3-5 working days after payment is received; customized products will be shipped within 3 working days after production and inspection are completed. The logistics timeliness varies by receiving area: 1-7 days for domestic, 3-10 days for international courier, and 15-45 days for sea freight, subject to the real-time timeliness of the logistics provider.

Question 7

What is the minimum order quantity?

Accepted Answer

The minimum order quantity (MOQ) for regular in-stock products is 10 units, and for customized products is 100 units. Bulk purchase orders can enjoy tiered discounts, and specific preferential policies can be negotiated with business specialists.

Question 8

How do I place an order and what is the order process?

Accepted Answer

Order process: 1. Contact the business specialist to confirm product style, quantity, customization needs and quotation; 2. Both parties sign a formal purchase and sales contract; 3. The customer pays the deposit; 4. We arrange production/stock preparation and synchronize the progress; 5. After production is completed, the customer inspects (video inspection or on-site inspection) and pays the balance; 6. We arrange shipment and synchronize logistics information.

Question 9

What is the product warranty period and what does the warranty cover?

Accepted Answer

All products have a 1-year warranty period. The warranty scope covers core components (excluding filters, which have a 6-month warranty as consumables), the main body, motors, etc., for fault repair and component replacement due to non-human damage. During the warranty period, free maintenance services and replacement parts are provided, with no labor or component fees charged.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

If products fail after the warranty period, you can contact customer service to apply for maintenance. We will provide original factory parts, and only charge component cost + a small amount of labor service fee. The maintenance process is efficient to ensure customers' usage needs; we also provide lifelong technical consulting services to answer questions during use.

Question 11

Do the filter cartridges require periodic replacement during product use and what is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

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Filter

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