Question 1

What are your company's main products?

Accepted Answer

We offer domestic, commercial, industrial water systems. Customize styles, functions for families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, full customization available including logos and carton design for promotions. (min order required)

Question 3

What is your core production capability? How is the quality?

Accepted Answer

15 years in R&D and production, 5 lines yield 150,000 units annually. Quality ensured from R&D to production, meeting standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Standard: 7-15 days; complex: 15-30 days. Negotiable, with updates.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to 100+ countries. Domestically SF, Deppon, ZTO; internationally DHL, FedEx, UPS, sea, air freight, with customs aid.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock: ships 3-5 days post-payment; custom: 3 days post-production. Logistics: 1-7 days domestic, 3-10 international, 15-45 sea freight.

Question 7

Minimum order quantity MOQ: 10 units regular, 100 custom. Bulk orders get discounts; negotiate with specialists.

Accepted Answer

Minimum order quantity MOQ: 10 units regular, 100 custom. Bulk orders get discounts; negotiate with specialists.

Question 8

What payment methods are accepted? What is the payment percentage?

Accepted Answer

Payments: Domestic - transfer, Alipay, WeChat; International - T/T, L/C, PayPal. 30% deposit in-stock, 50% custom; balance pre-shipment.

Question 9

How do I place an order? What is the order process?

Accepted Answer

Order: 1. Confirm; 2. Sign contract; 3. Pay deposit; 4. Arrange production; 5. Inspect, pay balance; 6. Ship, update logistics.

Question 10

What is the product warranty period? What does the warranty cover?

Accepted Answer

1-year warranty. Core parts (excl. filters, 6-month warranty), body, motors covered for non-human damage. Free maintenance and parts.

Question 11

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty: contact service. Original parts cost + small labor fee. Efficient service, lifelong tech consulting.

Question 12

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Replace filters regularly. Cycles: PP cotton 3-6 months, activated carbon 6-12 months, RO filter 2-3 years. Adjust per water quality/usage; we remind customers and provide original filters.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Water Function

Filter

Product Prow

Rated Flow

Supporting Water Pressure

Inlet Water Temperature

Nominal Voltage

Supporting Water Soure

Transport Package

Specification

Trademark

Origin

HS Code

Key features

Company profile

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