Question 1

What are your company's main products?

Accepted Answer

Our offerings include domestic water purifiers, commercial systems, and industrial equipment. We customize products to meet various needs, serving families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization services, including logo printing and carton design, aligning with customers' brand needs without extra thresholds. (minimum order requirement applies)

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we operate 5 lines with a 150,000 annual output, controlling the entire chain from R&D to production. Each unit undergoes strict quality inspection, ensuring stable, reliable quality, meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization cycle: 7-15 days for standard styles, 15-30 days for complex functions. Specific timelines are negotiable; progress updates provided to customers.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. Domestic logistics include SF, Deppon, ZTO Express; international options are DHL, FedEx, UPS, or sea/air freight, with customs clearance support.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship in 3-5 days post-payment; custom items ship in 3 days post-production. Logistics times: 1-7 days domestic, 3-10 days international courier, 15-45 days sea freight, subject to courier timelines.

Question 7

Minimum order quantity MOQ for in-stock items: 10 units; customized: 100 units. Bulk orders enjoy tiered discounts; negotiate specific policies with specialists.

Accepted Answer

Minimum order quantity MOQ for in-stock items: 10 units; customized: 100 units. Bulk orders enjoy tiered discounts; negotiate specific policies with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Confirm style, quantity, customization, and quote with a specialist; 2.Sign contract; 3.Pay deposit; 4.We produce/prepare stock and update you; 5.Post-production, inspect and pay balance; 6.Shipment arranged with logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

Products have a 1-year warranty. Covers core parts (excludes filters, with 6-month warranty), main body, motors for non-human damage repairs and replacements. Free maintenance, no labor or parts fees during the warranty.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Contact customer service post-warranty for maintenance. We provide factory parts, charging only for components and minimal labor. Efficient service ensures needs are met; lifelong technical consulting available for user inquiries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Replace filters regularly for optimal purification. PP cotton: 3-6 months, activated carbon: 6-12 months, RO filter: 2-3 years. Adjust based on water quality/usage; we remind and supply factory filters for consistent quality.

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