Question 1

What are your company's main products?

Accepted Answer

We offer domestic, commercial, and industrial purifiers, customizable for various needs, serving families, shops, and factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we provide full customization services, including logo and carton design, meeting brand needs with a minimal order.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in purification equipment, we produce 150,000 units yearly with 5 lines, maintaining strict quality controls and industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Standard styles take 7-15 days; complex functions, 15-30 days. The cycle is negotiable, and we update customers regularly.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Ship to 100+ countries worldwide. Domestic logistics: SF Express, Deppon, ZTO; International: DHL, FedEx, UPS, sea & air freight, with customs clearance assistance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock: 3-5 days post-payment; customized: 3 days after production. Timeliness: 1-7 days domestic, 3-10 days international, 15-45 days sea freight, based on provider.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ: 10 units regular, 100 units custom. Bulk orders get discounts; negotiate with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order: 1.Confirm product with specialist; 2.Sign contract; 3.Pay deposit; 4.We produce/prepare stock; 5.Customer inspects, pays balance; 6.We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

1-year warranty covers core components, main body, motors (filters 6 months). Free repairs/replacements for non-human damage during warranty, no labor/component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty: Contact for maintenance; original parts provided, charge for parts + minimal labor. Efficient process ensures usage needs; lifelong technical support.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

Product specifications

color

refrigeration

Purifying System

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Tank Volume

Cooling Mode

Cooling Power

Heating Power

Heating Capacity

Cooling Capacity

Five-Stage Reverse Osmosis Filtration

Refrigeration System

Filtration Method

Product Size

Container Loding Qty

Transport Package

Specification

Trademark

Origin

HS Code

Key features

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