Question 1

What are your company's main products?

Accepted Answer

Our offerings include domestic water purifiers, commercial systems, and industrial treatment equipment. We tailor products in various styles and functions to meet diverse needs in homes, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization, including logo printing and bespoke carton design, with no extra thresholds, just meet the minimum order quantity.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we have 5 lines producing 150,000 units annually, controlling the entire chain from R&D to production. Rigorous inspections ensure stable quality, meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization cycles: 7-15 days for standard, 15-30 days for complex options. Cycles are negotiable based on needs, with progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to 100+ countries. Domestically, we use SF, Deppon, ZTO; internationally, DHL, FedEx, UPS, or sea/air freight based on volume and speed needs, with customs support included.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship in 3-5 days post-payment; custom items ship in 3 days post-production and inspection. Delivery: 1-7 days domestic, 3-10 days international, 15-45 days by sea, subject to logistics provider.

Question 7

Minimum order quantity MOQ: 10 units for in-stock, 100 for custom. Bulk orders receive tiered discounts; negotiate terms with specialists.

Accepted Answer

MOQ: 10 units for in-stock, 100 for custom. Bulk orders receive tiered discounts; negotiate terms with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact the business specialist for product style, quantity, customization, and quotation; 2.Sign a formal contract; 3.Pay the deposit; 4.We arrange production/stock preparation and update progress; 5.After production, inspect (video or on-site) and pay the balance; 6.We arrange shipment and update logistics information.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. It covers core components (excluding filters with a 6-month warranty), the main body, motors, etc., for non-human damage repairs and replacements. Free maintenance and parts are provided during the warranty, with no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

After the warranty, contact customer service for maintenance. We provide original parts, charging only the component cost + a small labor fee. The efficient process ensures usage needs; lifelong technical consulting services are available for queries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need regular replacement for optimal purification. Replacement cycles: PP cotton filter 3-6 months, activated carbon filter 6-12 months, RO filter 2-3 years. Adjust cycle based on water quality and usage; we remind customers of replacement times and provide original filters for quality assurance.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Cold Water Tank

Raw Water Tank

Pure Water Tank

Filter

Screen

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

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