Question 1

What are your company's main products?

Accepted Answer

Our offerings include domestic, commercial, and industrial water purifiers. We customize products based on customer needs, serving families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

We offer full-process customization, including brand logo printing and carton design, meeting brand promotion needs without extra thresholds. MOQ required.

Question 3

What is your core production capability and quality assurance?

Accepted Answer

With 15 years in water purification R&D and production, we manage 5 production lines with a 150,000 unit annual output. We control the chain from R&D to production, ensuring each product meets strict quality inspections and industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

The cycle for conventional styles is 7-15 days; complex functions require 15-30 days. Specific cycles are negotiable based on customization details, with progress updates provided.

Question 5

To which countries and regions can products be shipped?

Accepted Answer

We ship to over 100 countries. Domestic logistics include SF, Deppon, ZTO; international options are DHL, FedEx, UPS, or sea/air freight, selected by cargo volume and timeliness. Customs clearance assistance provided.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship within 3-5 days post-payment; customized products ship 3 days after completion. Delivery varies: 1-7 days domestic, 3-10 international, 15-45 sea freight, based on logistics provider.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ: 10 units for stock, 100 for custom. Bulk orders receive tiered discounts; specific terms are negotiable.

Question 8

What payment methods are accepted?

Accepted Answer

For domestic: corporate transfer, Alipay, WeChat Pay. International: T/T, L/C, PayPal. In-stock: 30% deposit, balance pre-shipment; custom: 50% deposit, balance post-production, ensuring mutual protection.

Question 9

How do I place an order?

Accepted Answer

Order process: 1. Confirm product details and quote with specialist; 2. Sign contract; 3. Pay deposit; 4. We manage production/stock and inform progress; 5. Inspect product and pay balance; 6. Arrange shipment and provide logistics info.

Question 10

What is the product warranty period and coverage?

Accepted Answer

Enjoy a 1-year warranty on our products, covering core components (excluding filters with a 6-month warranty) and main body. Non-human damage repairs and component replacements are free. Benefit from complimentary maintenance services and parts, with no labor or component fees during the warranty.

Question 11

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact customer service for maintenance. We offer original parts, charging only for components and a small labor fee. Our efficient process meets usage needs, with lifelong technical consulting for your inquiries.

Question 12

Do the filter cartridges require periodic replacement?

Accepted Answer

Replace filters regularly for optimal purification. PP cotton: 3-6 months, activated carbon: 6-12 months, RO reverse osmosis: 2-3 years. Adjust cycle based on water quality and usage. We'll remind you when it's time and provide original filters to maintain quality.

Product profile

Customization

Ice shape

Control

Model NO.

Power

Structure

Material

Application

Condensing Mode

Filtering Device

Automatic Cleaning Device

Function

Screen

Cold Water Tank

Raw Water Tank

Pure Water Tank

Ice Making Capacity

Cooling Method

Filter

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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