Question 1

What are your company's main products?

Accepted Answer

Our products include domestic water purifiers, commercial systems, and industrial equipment. We customize purification products to meet the needs of families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization services, including brand logo printing & carton design, meeting promotion needs without extra thresholds. (minimum order required)

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years of water purification experience, we have 5 production lines, annual output of 150,000 units, and control the entire industrial chain from R&D to production. Each product passes strict quality inspection, ensuring stable quality and industry standards compliance.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

The R&D cycle for standard styles is 7-15 days, and 15-30 days for complex functions. The cycle can be negotiated based on specific needs, and we update customers on progress.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products ship to over 100 countries. Domestically, we use SF, Deppon, ZTO; internationally, DHL, FedEx, UPS, or sea/air freight based on volume and timeliness. We assist with customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship within 3-5 days post-payment; customized items ship 3 days post-production. Delivery time: 1-7 days domestic, 3-10 days international courier, 15-45 days sea freight, subject to provider.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ is 10 units for in-stock, 100 for customized. Bulk orders get tiered discounts; specific policies are negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order: 1.Contact specialist for style, quantity, customization, and quote; 2.Sign contract; 3.Pay deposit; 4.We prepare stock/production; 5.Customer inspects, pays balance; 6.We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products include a 1-year warranty on core components (excluding filters with a 6-month warranty). The main body, motors, etc., are covered for non-human damage repairs and replacements. Free maintenance and replacements are offered during the warranty, with no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures can be addressed by contacting customer service for maintenance. We provide original parts, charging only for components and a small labor fee. The efficient process ensures customer needs are met, with lifelong technical consulting available for usage queries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters must be replaced regularly for optimal purification. Replacement cycles vary: PP cotton filter 3-6 months, activated carbon filter 6-12 months, RO filter 2-3 years. Adjust cycles based on water quality and usage. We remind customers of replacement times and provide original filters for consistent purification.

Product profile

Customization

Ice shape

Control

Model NO.

Power

Structure

Material

Application

Condensing Mode

Filtering Device

Automatic Cleaning Device

Function

Screen

Cold Water Tank

Raw Water Tank

Pure Water Tank

Ice Making Capacity

Cooling Method

Filter

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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