Question 1

What are your company's main products?

Accepted Answer

We offer domestic, commercial, and industrial water purifiers, customizable for various needs.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer brand logo printing and exclusive carton design & customization, meeting brand promotion needs without extra thresholds. (MOQ required)

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we have 5 lines producing 150,000 units annually, controlling the full chain from R&D to production. Strict quality checks ensure stable and reliable products, meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for conventional styles takes 7-15 days, while complex functions need 15-30 days. Specific timing is negotiable based on customization details, with progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. Domestically, we use SF Express, Deppon, and ZTO; internationally, DHL, FedEx, UPS, or sea & air freight, ensuring customs clearance assistance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship within 3-5 days after payment; customized ones ship 3 days post-production. Delivery: 1-7 days domestic, 3-10 international courier, 15-45 sea freight, depending on provider.

Question 7

Minimum order quantity MOQ: 10 units for in-stock, 100 for custom. Bulk orders get tiered discounts, negotiable with specialists.

Accepted Answer

Minimum order quantity MOQ: 10 units for in-stock, 100 for custom. Bulk orders get tiered discounts, negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact specialist for style, quantity, customization, quote; 2.Sign contract; 3.Pay deposit; 4.Arrange production/stock; 5.Inspect and pay balance; 6.Shipment and logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. It covers core components (excluding filters, with 6-month warranty as consumables), main body, motors, etc., for non-human damage repairs. During warranty, enjoy free maintenance and parts, no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures can be addressed by contacting customer service for maintenance. We offer original parts, charging only component costs + a nominal labor fee. The process is efficient to meet customers' needs, with lifelong technical support for usage inquiries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters must be replaced regularly for optimal water purification. Replacement cycles vary: PP cotton filter every 3-6 months, activated carbon filter every 6-12 months, RO filter every 2-3 years. Adjust cycles based on water quality and usage; customers will be reminded and provided with original filters for consistent quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Screen

Cold Water Tank

Raw Water Tank

Pure Water Tank

Ice Making Capacity

Cooling Method

Filter

Temperature

Color

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

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